Applications Training Specialist

Company: Russell Tobin & Associates
Location: El Segundo
Posted on: January 27, 2023

Job Description:

Our client, a global, fortune 500 healthcare organization, is looking to add an Applications Training Specialist to their team! OVERVIEW OF POSITION:Responsible for assisting in the development, facilitation and coordination of department training programs for both the medical group and corporate projects, and works with assigned sites/regions to identify training gaps.ESSENTIAL FUNCTIONS:

• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
• Provides application training on company-approved software for new hires.
• Delivers training programs to individuals, small and large groups.
• Organizes and presents technical training on IDX applications.
• Supports initial training of new PC users in navigating PC applications including but not limited to Microsoft Office applications, in-house created applications and other company-approved applications.
• Trains on roll-out of new software and software enhancements.
• Conducts "train-the-trainer" programs.
• Assists in the design and development of training documentation, manuals and performance evaluations for training programs.
• Administers standardized performance evaluations.
• Performs training needs assessments.
• Receives user feedback and evaluation regarding Information Services training for the purpose of identifying training opportunities and improvements to department programs.
• Serves as a resource for HCP clients.
• Serves as a testing resource for Information Services projects.
• Travels to training sites as requested.
• Participates in meetings and committees as requested.
• Uses, protects, and discloses HCP patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
• Performs additional duties as assigned.EDUCATION:
  • Bachelor's degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.EXPERIENCE:
    • Over 1 year and up to and including 3 years of applications training experience.KNOWLEDGE, SKILLS, ABILITIES:
      • Computer literate.
      • Proficient in Microsoft Office applications.
      • Proficient in operating computer keyboard, telephone, fax machine.
      • Proficient in creating training materials and documentation.
      • Strong presentation skills.
      • Ability to tailor message to the audience.
      • Strong verbal and written communication skills.
      • Ability to speak Standard English clearly using simple and complex sentences.
      • Ability to transfer knowledge to clients with diverse cultural backgrounds, educational experiences and learning styles.
      • Customer-service oriented.
      • Energetic, detail-oriented and a quick learner.
      • Ability to multi-task and work in a fast-paced environment.
      • Valid CA driver's license, insurance and vehicle for work-related travel.
      • Proficient in IDX applications preferred.
      • Knowledge of medical office procedures including ICD-9 and CPT coding preferred.
      • Microsoft Office certification preferred. Rate/Salary:

Keywords: Russell Tobin & Associates, Los Angeles , Applications Training Specialist, Other , El Segundo, California