Patient Access Specialist (Float)
Company: Mens Health Foundation
Location: West Hollywood
Posted on: January 27, 2023
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Job Description:
Patient Access Specialist (FLOAT)
Non-Exempt
OUR PURPOSE
Men's Health Foundation connects men at risk to comprehensive
healthcare and wellness through education, collaboration, and
advocacy, inspiring and empowering all men to live longer,
healthier, and happier lives. We see a world where inequity and
stigma do not separate men from healthcare. At Men's Health
Foundation, we are reimagining men's healthcare.
THE POSITION
The Patient Access Specialist (PAS) role staff front desk, check
out, and call center at our different locations in West Hollywood
and SoCal. This role performs various functions such as patient
registration, scheduling, handling calls, and other patient
access-related functions. Additionally, the PAS will also verify
insurance, resolve patient issues and minor complaints, and be
responsible for ensuring our patients receive high-quality
service.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES : (This list may not
include all the duties assigned.)
Maintains patient confidentiality through patient contact as
indicated by the Health Insurance Portability and Accountability
Act (HIPAA)
Exhibits a high level of customer service and follows the Customer
Service Performance Standards
Handle patient calls and visits in a professional and courteous
manner
Addresses challenging patient interactions, answers questions, and
responds to minor complaints professionally and efficiently
Maintains open lines of communication with providers, medical
assistants, and other applicable employees, and utilizes a
team-based approach to coordinate patient care
Demonstrates clear understanding of the services offered by the
organization as well as any upcoming events as it relates to
patients
REGISTRATION
Welcomes patients and completes their registration through the
Electronic Medical Record (EMR)
Scans pertinent patient information into EMR including patient
Identification, insurance cards, disclosures, and consent forms
Verifies patient demographics at each patient contact
Assists patients with completing necessary forms and
documentation
Receives and handles patient payments at time of service, and is
responsible for cash box security and reconciliation of daily cash
receipts.
Responsible for ensuring all patient appointments are properly
checked in, cancelled, rescheduled, or no showed each day
Monitors patient's flow from time of registration to treatment area
and ensures all patient concerns have been met by the time the
patient checks out
Mails documents in an as-needed basis
Ensures the waiting, and reception areas are kept neat, clean, safe
from any hazards, and reporting on any damages
Monitors and ensures office supplies and forms are available for
the day-to-day office operation
SCHEDULING
Answers high volume patient calls in a courteous and professional
manner addressing tasks within scope and routes calls to
appropriate department when beyond scope
Accurately enters new patients in the EMR and/or updates all
pertinent information for existing patients.
Obtains and updates demographics and insurance information
Verifies insurance eligibility and demonstrates understanding of
contracted payors
Clearly identifies patient needs, resolves patient inquiries, and
schedules or modifies appointments accurately and efficiently
OTHER
May be assigned to other sites on an as needed basis
Other duties as assigned
QUALIFICATIONS:
High School diploma or the equivalent
Ability to maintain composure when confronted with fast-paced and
stressful situations
Pleasant positive attitude and professional appearance
Demonstrate accuracy, timeliness, and attention to detail and must
strive for continuous improvement
Excellent communication skills with the ability to communicate
clearly both verbally and in writing
Excellent customer service skills
Knowledge of EMR applications desirable
COMPANY REQUIREMENTS:
Must be able to pass a pre-employment drug test and background
check to include a 7-year criminal, 10-year SSN & employer history
reference check, and pre-employment drug test.
Excellent interpersonal skills.
Attention to detail.
Must be able to work flexible schedules.
Must provide proof of Covid-19 Vaccination
Must take yearly flu shot or wear flu mask during flu season for
patient facing positions and test for tuberculosis as required by
the Centers for Disease Control and Prevention.
LANGUAGE SKILLS:
Must be able to read, write and speak the English language
fluently. Ability to read, analyze, and interpret general business
periodicals, professional journals, technical procedures, or
governmental regulations. Must have the ability to effectively
present information and respond to questions from groups of
managers, clients, customers, and the public in person.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as dollar totals,
monetary conversions, discounts, interest, fractions, decimals,
percentages, area, and volume.
REASONING ABILITY:
Ability to solve technical and practical problems and deal with a
variety of intangibles in situations where only limited
communication, support, information, and access exists. Ability to
interpret a variety of instructions furnished in written, oral,
diagram, or schedule form.
COMPUTER SKILLS:
Must have good computer skills and be proficient in the use of
systems to complete correspondence, documents, spreadsheets and
presentations, such as Microsoft Outlook and Office, Word, Excel
and PowerPoint, Adobe Acrobat .
PHYSICAL DEMANDS:
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly
required to talk or hear. The employee is mostly required to sit;
use hands to finger, handle, or feel and reach with hands and arms.
The employee is occasionally required to stand and walk. The
employee may be required to climb ladders or stairs, be in high
spaces, and/or balance, stop, kneel, crouch or crawl. The employee
must occasionally lift and/or move up to 50 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is in an
office environment, workstation, shared space. The noise level in
the work environment is occasionally moderate with occasional high
volume.
PI201703342
Keywords: Mens Health Foundation, Los Angeles , Patient Access Specialist (Float), Other , West Hollywood, California
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