Call Center Representative - Medical Center
Company: Via Care Community Health Center
Location: Los Angeles
Posted on: January 28, 2023
Job Description:
Job DescriptionJOB TITLE: Call Center RepresentativeSTATUS:
Hourly/Full-Time Non Exempt Via Care Community Health Center
MISSION AND VISIONThe mission of Via Care Community Health Center
(VCCHC) is to provide exceptional health care services to patients
in our service area throughout their lives. We envision the day
when affordable health care is available to all.DUTIES AND
RESPONSIBILITIES The point of initial contact into the Health
Center. Handles incoming calls from patients and the public,
schedules appointments, makes follow-up calls to patients and
provides accurate information. Exchanges pertinent and non-routine
information, answers questions and offers guidance, either face to
face, through written correspondence or via the telephone with
individuals on a continual basis. Additionally, the Call Center
Representative schedules appointments, maintains documentation and
records, facilitates the smooth running of the front office, and
supports the delivery of quality patient care.Responsible for
calling patients and arranging appointments with their primary
careproviders for specific reasons and doing so in a caring and
professional manner:
- Responsible for scheduling appointments for patients with their
primary careproviders for
- IHA (Initial Health Assessments) for Medicare and
Medicare-MediCal patientswithin 120 days of assignment;
- Established patients with chronic conditions in need of a
follow up visit, test ortreatment that has not been performed;
- Patients who have been assigned to VCCHC by a managed care plan
but havenot been seen by VCCHC within the year;
- Patients who have been discharged from the hospital after an
inpatient staywithin X number of days after discharge;
- Patients who have been in the ER within 3 days from the
discharge from the ER;and
- Patients who have missed medically necessary visits or
- Schedule appointments for x-rays, lab visits, vaccinations,
etc. as
- Update patient information and patient registration
- Assist with the referral process.
- Attend all required meetings and
- Consistently demonstrate and uphold VCCHC's principle of
providing qualityhealth and human services to the medically
underserved and low-incomepopulations in a culturally sensitive
manner.
- All other duties as assignedSpecial Knowledge, Skills,
Abilities and Attributes:
- Demonstrated ability to exercise sound judgement and decision
making
- Ability to communicate clearly and
- Ability to plan and be organized.
- Ability to work well under pressure, take initiative, be
flexible and
- Ability to maintain confidentiality of patient information and
company records.
- Ability to exhibit good interpersonal communications
skills
- Professional appearance and
- Ability to convey a positive and professional image to the
public and patients
- Demonstrated proficiency in various PC applications, including
E-mail, Microsoft
- Excel, and Word, Internet and networking
- Demonstrated ability to learn EHR and follow instructions in
that system
- Required to know, follow and enforce safe work practices, and
be aware ofcompany policies and procedures related to job safety,
including safety rulesWe offer a dynamic work environment with
competitive salaries and benefits. VCCHC provides equal employment
opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age,
disability or genetics. In addition to federal law requirements,
Via Care complies with applicable state and local laws governing
nondiscrimination in employment in every location inwhich the
company has facilities.Working Conditions Normal office environment
with:
- Occasional walking, reaching with hands and arms, stooping and
kneeling
- Ability to handle multiple tasks while also being tactful,
diplomatic, and
- empathetic.
- Ability to organize and schedule work effectively.
- Ability to communicate effectively and tactfully with staff,
managers, and other
- levels of personnel, in person and on the telephone.
- Protects patients' rights by maintaining the confidentiality of
personal and financial information.
- Maintains operations by following policies and procedures;
reporting needed changes.
- Contributes to team effort by accomplishing related results as
needed.
- SALARY $18 to $21 based on experienceQUALIFICATIONS
- High school graduate or its equivalency;
- Experience in medical front office procedures preferred and
knowledge of medical terminology;
- Ability to always demonstrate the highest level of performance
and behavior standards;
- Excellent customer service skills and ability to effectively
and respectfully handle dissatisfied patients;
- Demonstrated attention to detail, ability to multi-task, and
flexible;
- Knowledge of standard office machines including copier, fax,
multi-line telephone, printers, etc.;
- Ability to be a team player; support and assist team
members.
- Bilingual in English/Spanish required. (Other languages as
necessary)
- Prior experience working with underserved populations preferred
SPECIAL REQUIREMENTS
- Valid California Driver License and automobile insurance
coverage;
- Subject to a criminal background check prior to employment;
and
- TB clearance, to be renewed every year. Annual Influenza &
COVID VaccinesEEOVia Care Community Health Center provides equal
employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, gender, sexual
orientation, national origin, age, disability, marital status,
amnesty, or status as a covered veteran in accordance with
applicable federal, state and local laws. San Fernando Community
Health Center complies with applicable state and local laws
governing non-discrimination in employment in every location in
which the organization has facilities. This policy applies to all
terms and conditions of employment, including, but not limited to,
hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation, and training.by
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Keywords: Via Care Community Health Center, Los Angeles , Call Center Representative - Medical Center, Other , Los Angeles, California
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