Lead, Registration Representative
Company: PIH Health
Location: Los Angeles
Posted on: January 27, 2023
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Job Description:
Job Description
PIH Health is a nonprofit, regional healthcare network that serves
approximately 3 million residents in the Los Angeles County, Orange
County and San Gabriel Valley region. The fully integrated network
is comprised of PIH Health Hospital - Whittier, PIH Health Hospital
- Downey and PIH Health Good Samaritan Hospital, 27 outpatient
medical locations, a multispecialty medical (physician) group, home
healthcare services and hospice care, as well as heart, cancer,
women's health, urgent care and emergency services.
The Lead serves as a department resource to registration and
financial counseling staff, leads by example and pursues goals
under the direction of the Registration and/or Financial Counselor
Supervisor. The Lead demonstrates outstanding registration and
financial counseling skills. The Lead performs all tasks related to
registration, pre registration, account auditing and financial
counseling for inpatients and outpatients including securing and
calculating upfront collections with co-pays, and co-insurance in
an efficient, accurate and hospitable manner to ensure the patient,
physician and hospital needs are met. The Lead "serves as a role
model" within the department and throughout the organization,
always displaying the "Patient First" vision in their performance,
behavior and decision making.
Required Skills
Demonstrates a clear understanding of PIH Health mission and
values
Displays strong leadership and organizational skills
Excellent English communication skills. Demonstrates ability to
communicate effectively and tactfully with staff,
patients/guarantors, insurance companies and physicians.
Excellent English reading, comprehension and written skills to
include spelling skills and penmanship
Ability to follow directions as outlined in policies or given by
supervisor
Strong computer skills to include typing 45 wpm minimum
Mature, dependable and conscientious
Excellent mathematical skills to include adding, subtracting,
multiplying, dividing and figuring percentages
Ability to exercise independent judgment at times of need and
emergency situations
Bilingual preferred
Welcomes the opportunity to take on new responsibilities and
challenges
Demonstrates flexibility in adapting to change
Maintain and displays confidentiality at all times
Required Experience
Minimum two years' experience in hospital
Registration/Admitting
Minimum two years' experience in financial counseling, insurance
verification and/or medical/hospital billing.
High school graduate required or equivalent, prefer evidence of
continuing education
Microsoft Office proficiency: Word, Excel and Power Point at
minimum
Knowledge of eligibility requirements for Medi-Cal, Medicare,
Covered California, HPE, Cobra, limited benefit plans, VVC and
Uncompensated Care Programs. IPA knowledge.
Medical terminology
Bilingual preferred
Demonstrate teaching skills in orientation and instruction of new
registration personnel
Excellent communication and interpersonal skills
Beyond the benefits that come with working for the area's leading
community healthcare provider - one that also recognizes the need
to ensure patient safety and comfort - you'll enjoy an extremely
competitive compensation and benefits package. We are an equal
opportunity employer and seek diversity in our workforce. EOE
M/F/D/V
Keywords: PIH Health, Los Angeles , Lead, Registration Representative, Other , Los Angeles, California
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