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Asset Recovery Coordinator - Metro Bike Share

Company: Bicycle Transit Systems Inc
Location: Los Angeles
Posted on: September 25, 2022

Job Description:

Salary Range:$23.0000 To 23.0000 Hourly Reports to: Dispatch ManagerAccountable to: Deputy Operations DirectorFounded in 2014, Bike Transit is a woman-owned business that operates and manages the Philadelphia, Los Angeles and Las Vegas bike share programs as well as a nation-wide customer service call center. Our mission is to operate bike share systems that create connections in our communities and protect our planet. Bike Transit employees provide safe, seamless, reliable, and memorable customer experiences, and create mutually-rewarding relationships with our riders, suppliers, and clients. We have an incredible internal culture that emphasizes being innovative, inclusive, responsible, and fun, and are looking for a calm and collected Asset Recovery Coordinator to join our Los Angeles team!The Asset Recovery Coordinator will coordinate with assigned contractors and law enforcement in the recovery of bikes and/or equipment across Metro Bike Share's operating regions. They will collaborate with different departments to gather information on potential missing bike locations and identify theft/loss patterns. The position will work under the guidance of the Dispatch Manager (with accountability to the Deputy Director of Operations) to ensure that assets are recovered in a timely manner. The Asset Recovery Coordinator will work with the Operations, Customer Service, and Marketing Departments to reduce the rate of bike loss and will complete all reporting associated with bike recovery. The position will implement long term projects and programs that will reinforce the position of Metro Bike Share as a public bike share system. Core Responsibilities Provide guidance on Metro Bike shares mission and values to 3rd party contractor. Coordinate recovery of Metro Bike Share bikes with 3rd party contractor and law enforcement. Complete reporting associated with recovery of bikes and-or equipment. Use software tools to locate and, identify bikes then communicate with 3rd party contactor. Daily Tasks Open and close service tickets. Operate company vehicle or cargo bike to perform daily tasks Interact with bike share passholders to promote bike share to the general public. Complete reporting for the day Ride E-Trike to perform daily tasks Monitor for new reports of stolen/missing bikes Weekly Tasks Review weekly tasks and recovery goals Monthly Tasks Produce overview of asset recovery metrics for prior month Create asset recovery plan/goals for the following month Additional Responsibilities Collaborates with Customer Relations Coordinator, Dispatch team and other departments as needed. Serve as point-of-contact with 3rd party contractor and Law Enforcement agencies. Assist in de-escalation training internally to Bicycle Transit staff. Assist with bike and bike station deployment and redeployment. Sourcing 3rd party contractors as needed. Other duties as assigned. Education and/or Work Experience Requirements:Ability to problem solve and remain calm under pressure.2+ years' experience in loss prevention, asset recovery or repossession. Experience with community outreach Maintain high levels of public relations with the community. This includes providing answers to any questions about Metro Bike Share, directions to various programs, and information about Metro Bike Share.Experience with de-escalation strategies and techniques Must be able to demonstrate strong organizational skills while adapting to changes in the work environment.? Must be able to work under pressure while maintaining a positive attitude and providing exemplary customer service. Valid driver's license and current driving record that meets our insurability requirements. Must be comfortable driving, stopping, and working in busy outdoor urban environments. Ability to ride a bicycle in an urban environment.? Ability to understand and learn technical aspects of the software and the hardware capabilities and needs of a bike share system.? Ability to understand and analyze data. Proficiency with computers and the ability to learn new software with basic knowledge of Microsoft Suite. Bilingual is a plus Physical Requirements and Special Demands: Due to the nature of Bike Share, the job may require hours that exceed 8 hours per day and/or 40 hours per week.This position will be required to work weekends and evenings.Must be able to ride a company E-bike or cargo bike occasionally in an urban environment. Required standing or sitting for several hours straight at a time. Frequently bend and twist throughout the day. Ability to maintain regular, punctual attendance in accordance with company and department policy. Must be able to lift and raise objects from a lower to a higher position and move objects of up to 60lbs in weight horizontally from position to position throughout the entire workday. Regularly lift up to 60 lbs and carry for up to 100 feet.? Repetitive motion required of the wrists, hands, or fingers occasionally throughout the workday. Must be able to talk, listen and speak clearly through communication channels throughout the workday. Candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law. A few of the benefits we offer:Competitive compensation packageAffordable medical and dental insurance options for employeeVoluntary vision insurance401k with up to 4% employer match15 days PTO + 10 company holidays per yeaPaid parental leaveFree bike share membershipsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.Equal Opportunity Employer M/F/V/DPrivacy-Legal-RequirementsPowered by PI192364310

Keywords: Bicycle Transit Systems Inc, Los Angeles , Asset Recovery Coordinator - Metro Bike Share, Other , Los Angeles, California

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