Company: The London West Hollywood
Location: West Hollywood
Posted on: September 25, 2022
Room Attendants are responsible for providing a clean room
product and maintaining a sense of urgency in handling all related
--- Attend team briefings.
--- Greet all guests and anticipate their needs.
--- Ensure confidentiality of hotel guests.
--- Follow proper procedures for entry into guest rooms.
--- Accommodate guest requests for housekeeping items or additional
supplies expediently and courteously. Follow up on delivery and
return of all such items.
--- Monitor and handle guest complaints following guest services
training procedures and ensure guest satisfaction, immediately
reporting any complaints to the supervisor.
--- Ensure security of guest room access and hotel property and any
--- Use correct cleaning chemicals for designated surfaces,
according to OSHA regulations and hotel requirements.
--- Clean guest rooms by category of priority or as directed in
line up and service assigned guest rooms.
--- Replace tissue, bathroom amenities, laundry bags and slips.
--- Remove dirty bed linens and make bed with clean linens.
--- Remove items left by guests from closets and dressers and turn
over any lost and found items immediately.
--- Dust inside closets, polish all furniture, clean all appliances
--- Ensure proper working order of all lamps, radios and other
--- Realign furniture to floor plan.
--- Check under bed(s), chairs and sofa for debris and remove if
--- Inspect condition of all furniture and report any damages to
the team leader.
--- Inspect condition of amenities on desk, drawers and guest
service directory; replace as needed.
--- Remove dust, dirt, marks and fingerprints from doors, A/C unit,
vents, grids and thermostat, baseboards, ledges and corners.
--- Vacuum carpet and spray air freshener in guest rooms as well as
under the bed and around in the corridor.
--- Maintain complete working knowledge of V.I.P.'s, scheduled
in-house group names, background, activities, locations and times
as well as special requests/arrangements.
--- Correctly use and maintain equipment.
--- Follow all department policies and service procedures and
perform other duties as assigned.
--- 18 years of age
--- Housekeeping experience preferred, will train
--- Ability to maintain strict confidentiality
Equal Opportunity Employer Minorities/Women/Protected
Keywords: The London West Hollywood, Los Angeles , Room Attendant, Other , West Hollywood, California
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