Room Attendant

Company: The London West Hollywood
Location: West Hollywood
Posted on: September 25, 2022

Job Description:

Room Attendants are responsible for providing a clean room product and maintaining a sense of urgency in handling all related matters.

--- Attend team briefings.
--- Greet all guests and anticipate their needs.
--- Ensure confidentiality of hotel guests.
--- Follow proper procedures for entry into guest rooms.
--- Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
--- Monitor and handle guest complaints following guest services training procedures and ensure guest satisfaction, immediately reporting any complaints to the supervisor.
--- Ensure security of guest room access and hotel property and any assigned keys..
--- Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
--- Clean guest rooms by category of priority or as directed in line up and service assigned guest rooms.
--- Replace tissue, bathroom amenities, laundry bags and slips.
--- Remove dirty bed linens and make bed with clean linens.
--- Remove items left by guests from closets and dressers and turn over any lost and found items immediately.
--- Dust inside closets, polish all furniture, clean all appliances and lamps.
--- Ensure proper working order of all lamps, radios and other appliances.
--- Realign furniture to floor plan.
--- Check under bed(s), chairs and sofa for debris and remove if present.
--- Inspect condition of all furniture and report any damages to the team leader.
--- Inspect condition of amenities on desk, drawers and guest service directory; replace as needed.
--- Remove dust, dirt, marks and fingerprints from doors, A/C unit, vents, grids and thermostat, baseboards, ledges and corners.
--- Vacuum carpet and spray air freshener in guest rooms as well as under the bed and around in the corridor.
--- Maintain complete working knowledge of V.I.P.'s, scheduled in-house group names, background, activities, locations and times as well as special requests/arrangements.
--- Correctly use and maintain equipment.
--- Follow all department policies and service procedures and perform other duties as assigned.

--- 18 years of age
--- Housekeeping experience preferred, will train
--- Ability to maintain strict confidentiality

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Keywords: The London West Hollywood, Los Angeles , Room Attendant, Other , West Hollywood, California