Program Mgr III EPMO
Company: City National Bank
Location: Los Angeles
Posted on: September 25, 2022
**PROGRAM MGR III EPMO**
**WHAT IS THE OPPORTUNITY?**
The EPMO function is responsible for the management of major
programs across the bank. This position is responsible for the
planning, implementation and successful delivery of one or more key
programs, leading project teams and Project Managers that are each
responsible for elements therein. This includes architecting
program or project structures, plans to enable fulfillment an
articulated business strategy and managing large program budgets.
The EPMO Program Manager will also need to be able to quickly
assess the health of the portfolio and make recommendations to
improve delivery capability. They will manage end-to-end complex
cross-line of business impacting change initiatives in alignment
with CNB's Enterprise Change Management Framework. This includes
all phases of program delivery from idea generation, business case
development, planning, execution and transition to BAU. They will
challenge/review program status in partnership with business and
technology stakeholders to ensure sound risk and issue management
throughout the project lifecycle. Program elements may include
areas such as organization structure, processes, operational
support and technology. Role will be instrumental in driving and
tracking program activities, negotiating changes in plans and
effective communication with all stakeholders and senior
management. Success of program outcomes will be measured by the
implementation and fulfillment of a strategy and realization of
program's defined benefits and results.
**Residential Lending Division**
Make a meaningful difference as a member of City National's
Residential Lending group. This is a great opportunity to grow your
career with a stable and expanding organization while enhancing and
retaining bank client relationships through competitive mortgage
products and solutions with exceptional service and care.
**WHAT WILL YOU DO?**
+ Establish and drive delivery of program plan objectives,
coordinating activities across multiple departments and projects to
achieve program goals.
+ Define and establish program and governance structures to support
successful delivery and manage program risk
+ Manage large complex programs and projects as needs dictate
+ Reviews and approves project plans for conformance to program
strategy, program plan and schedule.
+ Leads and facilitates high-level meetings for program plan
requirements and to develop schedules and milestone
+ Accountable to program stakeholders and senior management for
schedule, budget, quality and outcome of all program elements.
+ Communication liaison with key stakeholders, coordinating and
holding periodic briefings/status updates.
+ Create strategies for risk mitigation and contingency
+ Understand cross-program dependencies
+ Provide guidance and leadership to a matrixed Program & Project
+ Manage team of junior program / project managers.
+ Adhere to CNB Project Management Guidelines and delivery
methodologies when applicable
+ Complies fully with all Bank Operational policies and procedures
and completes all required training.
+ Position may work in one or more of the following:
+ ECM (Enterprise Change Management) Roles:
+ Financial /Capacity Management (includes business case
development, cost-benefit analysis, financial planning, managing
project and program level costs/burn rates and resource/capacity
planning) Responsibilities include financial oversight for
strategic programs to drive decision making and track benefits
realization for CNB;
+ PMO Tooling (includes configuration and reporting for project
portfolio management and risk management - tracking against
KPIs/KRIs, executive reporting) Responsibilities include delivery
of strategic tooling capabilities to support automated reporting
and process adherence to enterprise change methodologies;
+ Quality Assurance (includes experience in testing and/or
oversight functions to govern adherence to change policies,
procedures and standards) Responsibilities include first Line of
Defense evaluation of ECM process adherence, quality and standards
reviews and planned results. Goal is to promote continuous
improvement and reduce defects;
+ Ability to lead organizational change - across multiple lines of
business; including ability to build strong business partner
relationships, training, communications and process redesign
experience Supports the development and integration of change
management processes, procedures and methodologies (supporting both
agile and waterfall lifecycles);
+ Governance / Oversight (includes operationalization and oversight
of Enterprise PMO functions to support programs/project teams in
their change management execution Responsibilities include the
establishment of measurable KPIs and KRIs to enable executive
status reporting across the enterprise implementing, maintaining
and continuously improving program /project management capabilities
and reporting to support the Bank's strategic goals.
+ Regulatory Roles:
+ Engages and partners with Risk/Compliance and LOB partners to
meet regulatory commitments. Will be responsible for managing
regulatory specific programs/projects.
+ Strategic Program Roles:
+ Position is a subject matter expert in User Experience / Change
Management Skills in the following areas:
+ Client journey mapping: draw client journey maps highlighting key
pain points and moments of truth
+ Client experience design: create target state vision for a
streamlined, seamless client experience in financial services
+ Product ownership: experience working in agile development
settings with business and technology stakeholders to create
product roadmaps, prioritize features and define MVPs
+ Business requirements gathering: work with multiple stakeholders
to identify and document business requirements
+ UX design: strong functional design sense and prototyping
+ Operations process redesign: redesign existing operations process
to support target client experience
**WHAT DO YOU NEED TO SUCCEED**
+ Bachelor's Degree
+ Minimum 7 years of experience in managing PMO functions and/or
end-to-end complex change programs independently with
multi-department/Line of Business impact.
+ Minimum 7 years banking/financial services and/or technology
**Skills and Knowledge**
+ Banking experience highly preferred
+ Management Consulting background highly preferred
+ PMP or Master's Degree preferred.
+ Understands full project lifecycle, can assess impacts, including
people, process and technology, manage scope/schedule/risks and
deliver project results
+ Can drive organizational change and understands how to structure
program governance and reporting at the portfolio level
+ Can think strategically and effectively manage relationships with
+ Strong executive presentation skills and ability to influence
business decisions in alignment with strategic goals/objectives
+ Experience with Commercial and Consumer lending highly
+ Experience in structured analysis, strategy, problem-solving and
+ Expert with the MS Office Suite with a focused ability to create
concise and compelling presentations (Project Plans in MS Project,
Presentations in PowerPoint, Word, Excel, etc).
+ Must have strong business savvy with good diplomacy skills in
order to influence and be effective with senior executives.
+ Exceptional written and verbal communication skills
+ Exceptional leadership, coaching and negotiation skills.
+ Scheduling and budgeting experience.
+ Demonstrated ability to problem solve and exercise solid
+ Demonstrated ability to communicate with highly technical as well
as functional partners
+ Must be extremely knowledgeable with bank-wide strategic plans
+ Must be extremely knowledgeable in all aspects of project
methodology, various project management tools and techniques across
all program and project activities
+ Knowledge or experience in the implementation and/or support of
applications and/or infrastructure environments within a technology
organization a plus
Starting base salary: $144,080 - $187,170 per year. Exact
compensation may vary based on skills, experience, and location.
This job is eligible for bonus and/or commissions.
***To be considered for this position you must meet at least these
The preceding job description has been designed to indicate the
general nature and level of work performed by employees within this
classification. It is not designed to contain or be interpreted as
a comprehensive inventory of all duties, responsibilities, and
qualifications required of employees assigned to this job.
**INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT**
City National Bank is an equal opportunity employer committed to
diversity and inclusion. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status or any other basis protected by
**ABOUT CITY NATIONAL**
We start with a basic premise: Business is personal. Since day one
we've always gone further than the competition to help our clients,
colleagues and community flourish. City National Bank was founded
in 1954 by entrepreneurs for entrepreneurs and that legacy of
integrity, community and unparalleled client relationships
continues to drive phenomenal growth today. City National is a
subsidiary of Royal Bank of Canada, one of North America's leading
diversified financial services companies.
**Positions based in New York City:** In order to work on-site at
City National Bank in New York City, you must be fully vaccinated
against COVID-19, per city requirements. Shortly after your start
date, you will be required to attest to your vaccination status and
will be required to provide proof of vaccination.
Equal Opportunity Employer Minorities/Women/Protected
Keywords: City National Bank, Los Angeles , Program Mgr III EPMO, Other , Los Angeles, California
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