Senior Account Executive - Commercial Entertainment Insurance - MMA West

Company: Marsh and McLennan
Location: Los Angeles
Posted on: August 7, 2022

Job Description:

COMMERCIAL ENTERTAINMENTSENIOR ACCOUNT EXECUTIVEJOB DESCRIPTIONPosition DescriptionThe primary function of this position is to provide the highest quality service to customers andcross sell within the existing book of business.Daily servicing of customers will include addressing various coverage issues, contract analysis,exposure analysis, issuing auto ID cards, handling all the inside service work associated with theclient s accounts, including all endorsement activity, routine coverage questions, problem solving,renewal control, preparation of formal proposals, checking and binding policies.The SAE should have experience in all areas of commercial insurance. They will inform theProducer on strategic account issues, claims and other potential problems. The SAE isresponsible for overseeing all processes related to renewals, account management and newbusiness development, insuring the fulfillment of Commercial Lines Standard OperatingGuidelines (SOG s).Location: Van Nuys, CaliforniaPosition Requirements--- Build and maintain constructive and effective relationships with clients by meeting andexceeding client expectations at all times.--- Provide consistent, accurate, timely and pertinent communication to clients via emails, phonecontact and meetings.--- Respond to client inquiries/issues within a 24 hour timeline.--- Resolve/assist with any service or claims issues/questions.--- Assist in design of or independently design insurance plans for clients, develop out-of-the-boxsolutions.--- Assist clients in making appropriate coverage changes; make each contact a marketingopportunity.--- Conduct face-to-face meetings with the clients to review summary reports, makepresentations, and to maintain client relationships as often as necessary.--- Inform and educate clients about coverage, exclusions and exposures; gaps in coverage,stewardship programs; and other relevant information.--- Monitor and review client satisfaction at least quarterly; report findings/issues to Producer ofthe account.--- Seek referrals from client base and follow through to get new accounts.--- Cross sell and/or refer new business leads to appropriate departments.--- Know and be up to date on the utilization of carrier websites, carrier communications, newcoverage options and billing procedures.--- Quote new business and renewal options to every client:General liabilityUmbrella/ Excess LiabilityCrimeEarthquakeBusiness Personal PropertyPremises DamageWorkers CompEquipment BreakdownDirectors & Officers LiabilityEmployment practices liability--- Review and check policies based on SOG checklists to include proposals, applications,letters, invoicing, summaries of insurance, certificates, evidence of insurance, binders, etc.--- Full responsibility for managing Accounts Receivables.--- Maintain agency EPIC files accurately and consistently, document conversations in emailsand other notes sent to clients, while adhering to all MIB electronic and EPIC procedures.Physical ActionsRequired job duties are essentially sedentary work consisting of occasional walking, standingand lifting and/or carrying 10 lbs. maximumEducation Requirements--- High School Diploma, college degree preferred--- Current California Property and Casualty License required, other states a plus.Experience Requirements--- 7 or more years experience in Commercial Lines and Commercial Entertainment insurancecoverage options.--- Agency or Brokerage experience.--- Mastery of commercial lines insurance underwriting, coverage and rate analysis.--- Experience utilizing commercial carrier websites to market and rate new and/or renewalbusiness such as Travelers, Fireman s Fund, New York Marine, etc.--- Must have experience with MS Office Suite (Word, Excel, Outlook)--- Agency Management System (i.e., EPIC, AMS 360) or other paperless computer system.Special Skills Requirements--- Strong written and verbal communication skills--- Strong follow up skills--- Interpersonal, analytical, problem solving abilities.--- Organizational and time management skills.--- Results oriented, work under pressure, meets deadlines--- Fosters a customer service orientation--- Sound problem solving skills--- Consistent exercise of good judgment--- Prioritize and complete multiple tasks simultaneously--- High integrity--- Work independently and with a team.Momentous Insurance Brokerage provides equal employment opportunities to all employees and applicants for employment and prohibits discriminationand harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexualorientation, gender identity or expressions, or any other characteristics

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