Clerk II

Company: Tarzana Treatment Center
Location: Los Angeles
Posted on: August 7, 2022

Job Description:

Job Description Since its founding in 1972, Tarzana Treatment Centers (TTC) has emerged as a cutting-edge provider in the field of integrated behavioral health care. Using innovation and a long-term vision, TTC has combined typical alcohol and drug treatment services with medical care, mental health, housing, case management and HIV/AIDS services to form an integrated delivery system that has set the standard that other organizations emulate. All of this means that TTC is a great place to work for both treatment providers and support staff. In addition to career benefits, we offer a great package that includes medical, vision, dental, retirement, paid time off, and staff recognition. This comes from leadership that values both patients and staff, which kept our doors safely open throughout the COVID-19 pandemic. Apply today to join the TTC team We offer a competitive benefits package: Medical Insurance Dental Insurance Vision Care Plan Life Insurance Paid Holidays (12) Paid Vacation Time Sick Time 401(k) Retirement Plan Competitive wages Stability and career advancement Continuing Education Opportunities Position Description: The Call Center Clerk is responsible for answering incoming calls in a professional manner offering service to people with substance abuse, primary care and mental health questions and concerns and properly routing them to the next level of care. This is a full time position with 3 days a week in the call center and Saturday & Sunday working as a receptionist at our Central location in Tarzana Major Duties & Responsibilities: Handle a large volume of inbound and outbound calls in a timely manner Gather client information, treatment history, insurance information and log it in our patient database Follow "communication" scripts when handling different topics Communicate and work effectively with all team members and supervisors Data entry LiveHelp chat New hire training General clerical assistance, e.g., typing, photocopying Maintain daily "In and Out" log. Greet and assist patients and visitors entering facility and clinic. Assist with other duties assigned by the Office Manager or Administrators as deemed necessary, e.g., logs, detox sign-in sheets, information calls, crisis calls. Tidy lobby area. Fill brochure racks LICENSES/CERTIFICATES None EDUCATION/EXPERIENCE Strong phone and verbal communication skills along with active listening Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively Previous experience in a customer support role High school degree or G.E.D SETTING Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency. EQUAL OPPORTUNITY EMPLOYER Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.

Keywords: Tarzana Treatment Center, Los Angeles , Clerk II, Other , Los Angeles, California