Front Desk Supervisor
Company: Marriott International
Location: Los Angeles
Posted on: June 26, 2022
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Job Description:
Posting Date May 27, 2022
Job Number 22087494
Job Category Rooms & Guest Services Operations
Location JW Marriott Los Angeles L.A. LIVE, 900 West Olympic
Boulevard, Los Angeles, California, United States
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW
Marriott and Marriott Hotels.
Marriott Hotels, Marriott Internationals flagship brand with more
than 500 global locations, is advancing the art of hosting so that
our guests can travel brilliantly. As a host with Marriott Hotels,
you will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel.
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 80 beautiful properties in gateway cities
and distinctive resort locations around the world. JW believes our
associates come first. Because if youre happy, our guests will be
happy. Its as simple as that. Our hotels offer a work experience
unlike any other, where youll be part of a community and enjoy a
true camaraderie with a diverse group of co-workers. JW creates
opportunities for training, development, recognition and most
importantly, a place where you can really pursue your passions in a
luxury environment. Treating guests exceptionally starts with the
way we take care of our associates. Thats The JW Treatment.
JOB SUMMARY - Assist staff with expediting problem payments (e.g.,
problems processing credit card). Follow up with guest regarding
satisfaction with guest-related issues. Process all guest check-ins
by confirming reservations, assigning room, and issuing and
activating room key. Process all payment types such as room
charges, cash, checks, debit, or credit. Set up accurate accounts
for each guest upon check-in (i.e., sharewiths, separate
room/tax/incidentals, comp). Anticipate sold-out situations and
obtain satisfactory alternative accommodations when the property
cannot accommodate guests with reservations. Block rooms in the
computer and identify designated requirements and requests. Contact
appropriate individual or department (e.g., Bellperson,
Housekeeping) as necessary to resolve guest call, request, or
problem. Coordinate with Housekeeping to track readiness of rooms
for check-in. Review shift logs/daily memo books and document
pertinent information in logbooks. Count bank at the beginning and
end of shift. Balance and drop receipts according to Accounting
specifications. - Assist management in hiring, training,
scheduling, evaluating, counseling, disciplining, motivating and
coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy
process. Report accidents, injuries, and unsafe work conditions to
manager; complete safety training and certifications. Follow all
company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information. Anticipate and address guests service
needs. Speak with others using clear and professional language;
prepare and review written documents accurately and completely;
answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others. Ensure adherence to
quality expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested. - -
Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law. -Marriott
International considers for employment qualified applicants with
criminal histories consistent with applicable federal, state and
local law.
Rooms & Guest Services OperationsRequired
Keywords: Marriott International, Los Angeles , Front Desk Supervisor, Other , Los Angeles, California
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