Staff Content Strategist
Company: Mozilla
Location: Los Angeles
Posted on: June 26, 2022
Job Description:
We're looking for a passionate and capable individual to
envision and communicate the future of Security and Privacy
products for Mozilla. Working in a close and participative manner
with user experience, product and engineering teams, you will
advocate and craft the content for products, services, and systems
that put the needs, desires, and aspirations of people at the
center.If your passion is helping people, problem-solving, working
in an environment that allows you to stretch your human-centered
design skills, while supporting a mission that is driven to ensure
the Internet is a global public resource open and accessible, then
this is the right position for you! Additionally, this job is for
you if you consider yourself a creative worker, a forward-thinking
and open problem solver, and passionate about working toward just
and equitable solutions for diverse communities.As a Staff Content
Designer on the UX team, you are a recognized expert in the role
language plays in the design process and will lead the long-term
content vision. You will guide and coach others on team guidelines,
quality standards and best practices. You will collaborate closely
with UX designers and user researchers on fully remote,
cross-functional teams to co-design experiences in our core browser
products. You'll write the words that help people accomplish tasks
with our Privacy and Security products.In This Role, You Are
Responsible For
- Creating content requirements and all content deliverables for
priority projects (deliverables include content audits, strategy
and planning documents, microcopy, taxonomies, nomenclature and
style guidelines, copy decks, release notes, etc.).
- Working closely with your UX colleagues, as well as product
management, engineering, localization, and legal, to define and
measure success. You will be responsible for ensuring the resulting
content meets requirements and is production-ready.
- Leading the content design practice by managing existing
guidelines, proposing new guidelines, and sharing insights and best
practices within and outside of the UX department.
- Defining the content team's success metrics, sharing your work
and providing feedback to other design team members to ensure a
cohesive design language across products and experiences.
- Using existing research and data to surface insights that help
to solve business and user problems.
- Maintaining strong relationships with senior stakeholders, and
partnering with designers and researchers to run evaluative and
usability tests of prototypes, with a focus on copy and content
design issues.We Are Seeking a Team Member Who
- Has a portfolio that demonstrates the ability to solve user
problems and create copy and content design deliverables for
product development
- Has 8+ years of professional UX writing/content design/content
strategy, editorial, or copywriting experience
- Has experience working on a product design team in an agile
environment
- Can write clearly and concisely, with an appropriate voice for
product, and a lens for global localization
- Has a passion for quality content and thoughtful work
- Strives to understand the needs of users, and leads with
research and insights
- Interest in and commitment to inclusive writingIf you don't
meet 100% of the qualifications above we still encourage you to
applyAs a successful Staff Content Designer, you are able to:
- Advocate for a product, and especially content, that is
accessible, inclusive, and reflective of the needs of diverse
audiences
- Demonstrate how your content addresses business goals and user
needs
- Collaborate effectively and proactively with people within and
outside of UX
- Communicate ideas articulately and compellingly
- Bring a holistic, systems-thinking approach to every
project
- Drive to clarity, and serve as a connective tissue between
teams
- Manage competing priorities efficiently and act on decisions in
the face of ambiguity
- Help grow the reach and impact of the content design
practice
- Bring a healthy sense of humor and perspective About Content
Design At Mozilla Privacy And SecurityAs the second content
designer on the User Experience team, you'll be joining a
small-yet-mighty team that supports Mozilla VPN, Firefox Relay and
Firefox Monitor products. Content designers typically work across
multiple products and work closely with product designers to
define, test and deliver impactful product experiences. We also
support as-needed string requests, develop and implement content
frameworks, and support content needs for the Privacy and Security
design system.Commitment to diversity, equity, inclusion, and
belongingMozilla understands that valuing diverse creative
practices and forms of knowledge are crucial to and enrich the
company's core mission. We encourage applications from members of
equity-seeking communities including but not limited to women,
racialized and Indigenous persons, persons with disabilities, and
persons of all sexual orientations and gender
identities/expressions.We will ensure that individuals with
disabilities are provided reasonable accommodation to participate
in the job application or interview process, to perform essential
job functions, and to receive other benefits and privileges of
employment. Please contact us to request accommodation.We are an
equal opportunity employer and value diversity. We do not
discriminate on the basis of race (including hairstyle and
texture), religion (including religious grooming and dress
practices), gender, gender identity, gender expression, color,
national origin, pregnancy, ancestry, domestic partner status,
disability, sexual orientation, age, genetic predisposition,
medical condition, marital status, citizenship status, military or
veteran status, or any other basis covered by applicable laws. We
will provide reasonable accommodation to an employee or job
applicant with a disability.Group: D
Keywords: Mozilla, Los Angeles , Staff Content Strategist, Other , Los Angeles, California
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