IT Support Administrator

Company: Welcome Tech
Location: Los Angeles
Posted on: May 16, 2022

Job Description:

Job DescriptionAs our first IT Support Administrator, you have the opportunity to define and implement the IT support roadmap. We're in a sharp growth phase and need to evolve our current IT support processes. In this role, you will consolidate management of our tools and technologies and provide helpdesk support to our internal team.ResponsibilitiesManage internal networkProcure, setup, and manage office equipmentManage online accounts (e.g. Slack, email, company password manager)Onboard/offboard employeesSetup company security policies and update accordinglyPrioritize and resolve IT support ticketsWhat we are looking for2-3 years experience in IT support administrationExperience with Apple and Windows hardwareExperience managing office networks (routers, mesh)Industry-standard project/ticket management tools (Zendesk, Jira)Experience with Google Workspace administrationExperience with VPN, identity management, and MDM toolsPeople are the best part of WelcomeTech, we are making the world a better place by building a platform fueling immigrant success. Come join a passionate team that is growing fast and help scale the platform of choice that is changing millions of lives now and billions as we expand internationally.

Keywords: Welcome Tech, Los Angeles , IT Support Administrator, Other , Los Angeles, California