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IT/Network Support Specialist

Company: Melroseinc
Location: Los Angeles
Posted on: January 16, 2022

Job Description:

IT/Network Support Specialist
Do you love solving problems that others cant fix? Are you able to effectively walk both novice users and technical users through complicated tasks? Does supporting others give you a sense of great, professional satisfaction? If so, you may be just the candidate we're seeking...
What Will I Do in This Role?

  • Respond to emails and calls from employees and customers seeking help with software or hardware computer-related issues
  • Trouble-shoot desktop support issues and working with staff to resolve them
  • Walk users through the various steps to utilize certain software programs
  • Work with the senior IT Manager on network trouble-shooting and problem resolution
  • Maintain a high level of courteous, customer service at all times
  • Some travel between our two locations (Hollywood and Burbank)
    What Are Some of the Benefits to Working at MelroseMAC?Melrose is a family... we care about each member of our team. We are a place of learning where people who show interest, take initiative and demonstrate a willingness to grow are taught, guided and mentored. And, we work with some of the coolest media & entertainment clients in the industry! As far as the usual stuff goes, we offer the following...
    • Competitive compensation/salary
    • Medical, dental and vision benefits (multiple plans to suit your individual needs)
    • 401(K)
    • Vacation, sick-time, holidays, maternity & paternity time, and more...
    • Company sponsored lunch on Fridays and holidays
    • Discounts on technology products
    • Company paid certifications
      What Makes Me the Right Candidate?We need people who are smart, problem solvers, and who are passionate about succeeding. Our team-members need to relish thinking through a complex challenge and exhibit both perseverance and flexibility when striving to find the answer. We want people who will help us maintain our culture that is defined by people who embody intelligence, passion and humility. In terms of skills and experience, please see our list of preferred qualifications below.Qualifications and Skills
      • Experience with Apple (Mac OS) and Microsoft (Windows) operating systems
      • General understanding of office networking environments (LAN)
      • Proficiency with Microsofts Office suite
      • Experience working with File and Print servers
      • Experience managing mailboxes and users in Office365
      • Remote support technologies such as TeamViewer and Microsoft Remote Desktop
      • Excellent customer service skills
      • Strong verbal communication and problem-solving skills
      • Proven ability to offer high level desktop support in a business environment
      • Previous experience in an IT-related position
      • Familiarity with VPN technologies (VPN Tracker and IPSec VPN) a plus
        Who Is MelroseMAC?MelroseMAC (AKA MelroseINC) is a Southern California based, WBENC-certified woman-owned technology sales, service, and solutions provider. Established in 2003 as MelroseMAC, we continue to be one of the top Apple Authorized Service Provider in the United States, providing sales and support for the entire Mac line up in our Experience Centers located in Hollywood and Burbank. We created our umbrella company MelroseINC in 2006 to bring all of our services under one roof allowing us to service every type of customer. With MelroseMAC, MelroseTEC, and MelroseSRC we offer everything from professional video workflows, to equipment, to procurement and sourcing. Our clients are media professionals and enthusiasts from all industries.
        MelroseMAC takes pride in developing and promoting talent as an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. By fostering a diverse business environment, MelroseMAC welcomes opportunities to learn from each other, our customers and business partners.by Jobble

Keywords: Melroseinc, Los Angeles , IT/Network Support Specialist, Other , Los Angeles, California

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