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IT System Support Specialist

Company: PerkinElmer
Location: Valencia
Posted on: January 16, 2022

Job Description:

Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.

Our dedicated team of about 16,000 employees worldwide, pioneers scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.
If you are seeking a meaningful, impactful, and stimulating career, look no further.

Duties and Responsibilities:

  • Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications like Office etc.
  • Assist all our users with any IT related incident when called upon
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
  • Accurately record, update and document requests using the IT service desk system
  • Install and configure new IT equipment
  • Resolve incidents and upgrade different types of software and hardware
  • Resolve incidents with printers, copiers and scanners
  • Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
  • Create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
  • Ensure safety, security, and the environment in all aspect of the daily activities, and any potentialsafety hazards are addressed and corrected immediately
    • Understand ergonomic relationship between people, equipment and working environment
    • Other duties as assignedRequired Qualifications:
      • High School Diploma
      • Basic knowledge around IT infrastructure and network
      • Able to work effectively and able to deliver on tight datelinesPreferred Qualifications:
        Associates or Bachelor's degree in relevant subject

        Working Conditions:
        • Clinical and research lab environment; exposure to blood borne pathogens; must wear personal protective equipment including lab coat, gloves and completely closed footwear.
        • Employee may be requested to work shifts other than daylight depending on the needs of the laboratory.
        • Weekend rotation may be required.
        • Travel is not required.Physical Requirements:
          • While performing the duties of this job, the employee is regularly required to sit, stand, use a keyboard, type, and occasionally stand and move to other parts of the lab
          • Must have manual dexterity to use lab equipment
          • Reach above/below the shoulder, bend at the knees and waist
          • Able to lift boxes up to 25 poundsDirect Reports:
            None

Keywords: PerkinElmer, Los Angeles , IT System Support Specialist, Other , Valencia, California

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