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Customer Experience Representative

Company: HD Buttercup
Location: Los Angeles
Posted on: November 23, 2021

Job Description:

HD Buttercup is looking for a Customer Experience Representative to join our team! The Customer Experience Representative will be responsible for providing world-class customer support via incoming calls and emails. You'll have the opportunity to make an impact by representing HD Buttercup when assisting customers with order concerns or product questions. We're looking for strong team players with exceptional interpersonal skills, keen sense of urgency, and a positive attitude.

Primary Functions & Responsibilities

Answer incoming calls, voicemails, and emails in an efficient and timely manner

Resolve any order issues and product questions by providing accurate answers and solutions

Address customer inquiries in a positive and empathetic manner

Work directly with manager and/or other team members to address customer concerns and provide the best solutions

Process and track customer claims to ensure claims are resolved in a timely manner. Follow up with customers with updates on progress till full resolution is ensured

Maintain broad knowledge of products and services

Generate sales by identifying potential leads

Develop professional relationships with ongoing customers through excellent communication

Follow company communication procedures, policies, and guidelines

Skills and Knowledge

Prior experience in customer service or call-center environment is a plus

Furniture industry or e-commerce experience preferred

Proficiency with MS Office, Zendesk, Contivio, and Shopify is a plus

Excellent verbal and written communication skills

Strong sense of professionalism and discretion required

Ability to multitask, prioritize, and manage time efficiently

Keywords: HD Buttercup, Los Angeles , Customer Experience Representative, Other , Los Angeles, California

Click here to apply!

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