Call Center Representative
Location: Los Angeles
Posted on: November 23, 2021
We are searching for a polite, professional call center
representative to work closely with other team members to provide
outstanding service to our customers by answering questions,
handling complaints, and troubleshooting problems with our products
and services. The call center representative may handle a high
volume of inbound or outbound calls or both and should seek to
create a positive experience for each caller. They will listen to
clients to understand the reason for their call, address all
questions or complaints, and provide an accurate and efficient
To be a successful call center representative, you should be
customer-focused, detail oriented, and efficient. You should be
polite, reliable, knowledgeable, and adaptable.
Answering or making calls to clients to learn about and address
their needs, complaints, or other issues with products or
Responding efficiently and accurately to callers, explaining
possible solutions, and ensuring that clients feel supported and
Engaging in active listening with callers, confirming or clarifying
information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center
team members based on trust and reliability.
Utilizing software, databases, scripts, and tools
Understanding -and striving to meet or exceed call center metrics
while providing excellent consistent customer service.
Making sales or recommendations for products or services that may
better suit client needs.
Taking part in training and other learning opportunities to expand
knowledge of company and position.
Adhering to all company policies and procedures.
Keywords: CareerLink, Los Angeles , Call Center Representative, Other , Los Angeles, California
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