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Customer Service Representative - Bilingual Spanish

Company: VXI Global Solutions
Location: Los Angeles
Posted on: November 22, 2021

Job Description:

VXI Global Solutions is Hiring Immediately in Los Angeles!Customer Support Representatives- Bilingual SpanishVXI Global Solutions, LLC is a leading B2B provider of business process and information technology offering comprehensive services to our clients who are all Fortune 500. We specialize in sales and services, software development, quality assurance testing, and infrastructure outsourcing. VXI employs 23,000 people world-wide. We have dynamic customer interaction center that's looking for a game changer like you!What your days will look like: Assist with inbound calls from customers looking to follow up with their benefits. Typical calls include communication of account balance, date of deposit, previous transactions, and issuing of replacement debit card.General Duties & Responsibilities

  • Provides customer support by phone, consumers. Serves as primary contact for inbound customer issues.
  • Processes a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries.
  • Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
  • When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Meets standards of job, such as quality standards, adherence to schedule and average handle time.Requirements
    • High School Diploma or GED
    • Dedicated work space with no background noise or distractions.
    • High speed internet 10 mbps download 3 upload
    • Ability to pass a background check.
    • Open Availability
    • Full Time 40 hours per weekJob Type: Full-timePay: $16.00 per hourCOVID-19 considerations:All candidates are required to wear mask, this is an essential business.Job Type: Full-timePay: From $16.00 per hourBenefits:
      • Dental insurance
      • Health insurance
      • Vision insuranceSchedule:
        • 8 hour shiftSupplemental Pay:
          • Bonus payCOVID-19 considerations:Vxi has been working tirelessly to provide a clean and Covid-safe environment for our staff.Plexiglass guards installed in training rooms.Face masks provided for all employees to wear during their shifts.Strict Cleaning protocols.Education:
            • High school or equivalent (Preferred)Experience:
              • Customer Service: 1 year (Preferred)Work Location:
                • One locationWork Remotely:
                  • No

Keywords: VXI Global Solutions, Los Angeles , Customer Service Representative - Bilingual Spanish, Other , Los Angeles, California

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