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Strategic Partner Manager

Company: DoorDash
Location: Los Angeles
Posted on: October 15, 2021

Job Description:

About the Team

The Outside Account Management team develops DoorDash partners to capture engagement, growth, and performance on our platform. We define success and build a plan to reach new heights, while accommodating the variable needs of our partners.

About the Role

Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing strategies, and ensure high levels of satisfaction and retention. You will report into Senior Manager, Regional Partner Strategy on our Strategic Partner Management team.

You're excited about this opportunity because you will…

  • Manage merchant relationships across your region, while building towards business goals
  • Present quarterly business reviews that highlights wins and opportunity areas for your merchant accounts
  • Minimize churn and redirect our partners to opportunities of expansion, using DoorDash products
  • Use data to test daily operational processes to keep our merchants efficient
  • Work with our Product, Operations, and Sales teams to ensure merchants have the best possible experience when using our platform

We're excited about you because…

  • You have 3+ years of experience in a client-facing sales / account management role or related experience
  • You empathize with customer needs and adapt to meet their unique goals resulting in an increase in customer satisfaction, retention, and product adoption
  • You are a thoughtful, merchant first thinker who can create data-driven recommendations
  • You have knowledge of Excel (can maintain complex spreadsheets) / Google Sheets (can maintain complex spreadsheets)
  • You navigate sales tools with ease (Salesforce, Outreach, Sales Navigator, Google Apps)
  • You manage a book of business, with clients in small to mid-sized markets

Why You'll Love Working at DoorDash

  • We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
  • We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
  • We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
  • We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Keywords: DoorDash, Los Angeles , Strategic Partner Manager, Other , Los Angeles, California

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