Senior Manager, Merchant Strategy & Operations (Platform Go-To-Market)

Company: DoorDash
Location: Los Angeles
Posted on: October 13, 2021

Job Description:

About the Team

DoorDash is looking for a Senior Manager, Merchant Strategy & Operations to help scale our growing suite of merchant products. You'll work with product, marketing, analytics, sales, account management and operations to improve adoption of our growing merchant product suite, helping our partners build their own e-commerce channels and grow with our marketplace.

On the Merchant Strategy and Operations team, our mission is to have best-in class restaurant selection, build services for our merchants to grow their business, and help our partners on the platform. We are the conduit between our sales and product teams by building go-to-market strategies for product plans and features, while building the product roadmap based on the needs of our partners.

About the Role

As a Senior Manager, Merchant Strategy & Operations, you'll improve adoption of our full suite of merchant products and services. You'll help set our product go-to-market strategy, operationalize plans, collect insights, and establish the foundation for new ideas to grow. This will include building playbooks to grow multiple products, features and introduce new services to hit growth targets.

You will sit at the intersection of our revenue generation engine and our our teams, and will require prioritization and data-driven insights to ensure our teams are working against the right goals and have the tools needed to achieve them.

You will report into Director, Merchant Products and Services on our Merchant Strategy &Operations team in our Merchant organization.

Please note: because of current circumstances, our recruiting process is being run entirely by phone and Zoom video conference. If you require any accommodations, please let your recruiter know.

You're excited about this opportunity because you will…

• You'll strategize – Build the strategy for adoption at the product level, including which merchants segments to target and how to promote engagement
• You'll implement – Drive go to market execution for new programs to help our merchants grow
• You'll analyze – Build models to determine product success, new product goals, and support our teams
• You'll experiment – Use data-driven insights to implement tests on everything from adoption to optimization
• You'll influence – Work with our Merchant Product and Operations teams to complete projects

We're excited about you because…

• You have 8+ years of experience in strategy / business development / operations / technology / banking / consulting or related experience; high-growth or early-stage startup experience
• You have experience leading projects and hitting goals
• You have expert interpersonal and communication skills
• You are an analytical thinker who can provide relevant recommendations out of complex datasets in SQL
• You're eager– You have a bias towards action and excel in a fast-paced work environment
• You're naturally curious – You always look for ways to improve
• You're a natural leader – You can motivate people at all levels across a variety of job responsibilities
• You're a problem solver – You can translate high-level goals into actionable plans

Why You'll Love Working at DoorDash...

• We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
• We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
• We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
• We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. Read more on the DoorDash website, the DoorDash blog, the DoorDash Engineering blog, and the DoorDash Careers page.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.

We're committed to supporting employees happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave, and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Keywords: DoorDash, Los Angeles , Senior Manager, Merchant Strategy & Operations (Platform Go-To-Market), Other , Los Angeles, California