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Claims Administration Senior Coordinator

Company: Zurich
Location: Los Angeles
Posted on: October 12, 2021

Job Description:

Zurich is currently looking for a Claims Administration Senior Coordinator to work out of the Woodland Hills, CA office.

The Claims Administration Coordinator will be responsible for the administrative and supporting responsibilities for claims functional group to allow the office to function at a high level of efficiency and compliance.

 

Basic Qualifications:

  • High School Diploma or Equivalent and 3 or more years of experience in the Clerical or Office area

OR

  • Zurich Certified Insurance Apprentice including an Associate Degree and 1 or more years of experience in the Clerical or Office area

Preferred Qualifications:

  • Strong Microsoft Office

  • Strong customer service skills

  • Strong interpersonal skills

Job Accountabilities:

  • Handles key support functions for office, as outlined in operations best practices.

  • Manages exception financial processing, including wire transfers, recovery processing and payments, per defined workflows.

  • Generates distributes and processes internal control reports or other operational reporting per defined workflows.

  • Manages database records as appropriate.

  • Responds to customer inquiries quickly, accurately and in a professional manner. Offers first level problem resolution to customers and escalates inquiries appropriately.

  • Assists with claims set up, research complex claim and policy coding issues and documentation retrieval as appropriate.

  • Applies knowledge of complex operational best practices and procedures to daily activities.

  • Identifies and resolves problems by referring to procedural documentation and reference materials.

  • Offers process improvement ideas.

  • Provides administrative support for jurisdictional form processing through demonstrated knowledge of claim data and form Requirements.

  • Handles further administrative projects as assigned.

  • Provides prompt, courteous, and high-quality work in response to management direction and internal customer needs.

  • Completes assigned work within established standards for timeliness and accuracy.

Key Accountabilities

 

Handles key support functions for office, as outlined in operations best practices.

Manages exception financial processing, including wire transfers, recovery processing and payments, per defined workflows. 

Generates distributes and processes internal control reports or other operational reporting per defined workflows.

Manages database records as appropriate.

Responds to customer inquiries quickly, accurately and in a professional manner. Offers first level problem resolution to customers and escalates inquiries appropriately.

Assists with claims set up, research complex claim and policy coding issues and documentation retrieval as appropriate. 

Applies knowledge of complex operational best practices and procedures to daily activities.

Identifies and resolves problems by referring to procedural documentation and reference materials. 

Offers process improvement ideas.

Provides administrative support for jurisdictional form processing through demonstrated knowledge of claim data and form requirements.

Handles further administrative projects as assigned. 

Provides prompt, courteous, and high-quality work in response to management direction and internal customer needs.

Completes assigned work within established standards for timeliness and accuracy.

Business Travel, as required.

Mandatory Overtime during Peak Periods/Shift Work/Holiday Work, as required.

Regular Predictable Attendance.

 

Business Accountabilities

 

Able to apply and meet operational best practices expectations surrounding financial transactions and monitoring controls.

Follow established ordering procedures to ensure adequate resources are available to meet work requirements.  Develop a practical understanding of how processes and systems in own area of work relate to the management of risk and compliance. 

Adhere to local regulatory and governance requirements throughout the life of a claim to ensure decisions are made using the right standards.

Provide feedback and recommendations for improvement of processes and systems.

Respond to and resolve enquiries and problems, judging when to pass complex queries on to or involve others, to provide an effective service and clear advice to colleagues and customers. 

Respond to queries from colleagues to ensure customers receive appropriate advice.

 

Performance Management Accountabilities

 

Demonstrate commitment to corporate values. 

Take accountability for participating in the performance management cycle. Participate fully as a team member.  Exchange expertise and provide advice to team members and business partners. 

Take action to manage own personal development.

A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

 

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 

 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

 

Location(s): AM - Woodland Hills

Remote Working: No

Schedule: Full Time

 

Linkedin Recruiter Tag: #LI-MM1 

Keywords: Zurich, Los Angeles , Claims Administration Senior Coordinator, Other , Los Angeles, California

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