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Application Support Specialist

Company: FilmL.A. Inc.
Location: Los Angeles
Posted on: September 16, 2021

Job Description:

Reporting to the Strategic Director of IT, the Business Systems Specialist (BSS) identifies needs and provides production support for GIS, BI, Decisions and interfaces including reporting, data analysis, API interfaces, data storage and presentation. The BSS works closely with business departments and project teams (Teams) to understand business needs and turn them into prioritized solutions, turn data into critical information and knowledge that can be used to make sound business decisions. The BSS provides data that is accurate, congruent and reliable, and ensures the information is easily available to users for direct consumption or integration with other systems. The BSS educates and trains Teams to use data as an analytical tool, displaying the information in new forms and content for the purpose of analysis and option exploration. The BSS works with Teams to determine business requirements, priorities, and define key performance indicators (KPI) This includes working with Teams to design, and document dashboards, alerts, and reports.

Essential Functions & Responsibilities:

Provides production and dev support for Decisions workflow platform and solutions including data manipulation, storage and presentation (layers), interfaces and our partner relationships.

Provides production and dev support for Decisions including reports, flows, portals, interfaces and our partner relationships.

Provides production and dev support for BI including reports, flows, databases, portals, interfaces and our partner relationships.

Develops policies and procedures for business systems operations and security to maintain proper levels of performance and integrity and secure business systems from threats.

Collaborates with the business and project teams, serving as a leader for multiple business and enterprise applications, participating in requirements, designs, and testing.

Provides data extraction, manipulation, mapping, interpretation and management support for business and project teams; across multiple applications to solve complex problems.

Creates and monitors metrics to maintain healthy system performance.

Supports and collaborates with the IT Team on desired departmental and organizational outcomes.

Develops solutions in and between business systems to meet business needs.

GIS (ESRI ArcGIS) - geographic information systems

Decisions (https://decisions.com/) - permit workflow tool

1-3 years in an application support or production support role.

Experience with:


SQL querying

Some working knowledge of CSS, HTML, JavaScript, JSON, IIS, LAMP stack

Jira for ticketing and task management

Understanding of REST APIs

Keywords: FilmL.A. Inc., Los Angeles , Application Support Specialist, Other , Los Angeles, California

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