Application Support Specialist
Company: FilmL.A. Inc.
Location: Los Angeles
Posted on: September 16, 2021
Reporting to the Strategic Director of IT, the Business Systems
Specialist (BSS) identifies needs and provides production support
for GIS, BI, Decisions and interfaces including reporting, data
analysis, API interfaces, data storage and presentation. The BSS
works closely with business departments and project teams (Teams)
to understand business needs and turn them into prioritized
solutions, turn data into critical information and knowledge that
can be used to make sound business decisions. The BSS provides data
that is accurate, congruent and reliable, and ensures the
information is easily available to users for direct consumption or
integration with other systems. The BSS educates and trains Teams
to use data as an analytical tool, displaying the information in
new forms and content for the purpose of analysis and option
exploration. The BSS works with Teams to determine business
requirements, priorities, and define key performance indicators
(KPI) This includes working with Teams to design, and document
dashboards, alerts, and reports.
Essential Functions & Responsibilities:
Provides production and dev support for Decisions workflow platform
and solutions including data manipulation, storage and presentation
(layers), interfaces and our partner relationships.
Provides production and dev support for Decisions including
reports, flows, portals, interfaces and our partner
Provides production and dev support for BI including reports,
flows, databases, portals, interfaces and our partner
Develops policies and procedures for business systems operations
and security to maintain proper levels of performance and integrity
and secure business systems from threats.
Collaborates with the business and project teams, serving as a
leader for multiple business and enterprise applications,
participating in requirements, designs, and testing.
Provides data extraction, manipulation, mapping, interpretation and
management support for business and project teams; across multiple
applications to solve complex problems.
Creates and monitors metrics to maintain healthy system
Supports and collaborates with the IT Team on desired departmental
and organizational outcomes.
Develops solutions in and between business systems to meet business
GIS (ESRI ArcGIS) - geographic information systems
Decisions (https://decisions.com/) - permit workflow tool
1-3 years in an application support or production support role.
SQL (MSSQL, PostgreSQL)
Jira for ticketing and task management
Understanding of REST APIs
Keywords: FilmL.A. Inc., Los Angeles , Application Support Specialist, Other , Los Angeles, California
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