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Enterprise Engagement Manager

Company: DoorDash
Location: Los Angeles
Posted on: July 23, 2021

Job Description:

DoorDash is looking for a Manager to join the Enterprise team that will help execute the strategy, project planning, and relationship management of our largest restaurant clients.

The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a critical piece of DoorDash’s growth and success in every market in which we operate. As a Manager on the Enterprise team, you will deliver and support an operational game plan for our top strategic partners as well as work cross functionally with marketing, analytics, and product to drive our business forward.

What you’ll do

  • Strategic Vision:
    • Engage partners in growth strategy conversations (i.e., adding more stores to DoorDash, increasing same-store sales, growing net profitability, etc)
    • Strategically introduce and execute on new DoorDash product opportunities to broaden partnership depth and increase partner revenue streams (i.e., white-label fulfillment)
    • Execute co-marketing campaigns with partners to promote the DoorDash partnership, drive sales, and increase customer awareness 
  • Relationship Management:
    • Develop & foster partner relationships with C-suite as well as strategy, marketing, and operations leads to provide a best-in-class partnership
    • Conduct Quarterly Business Reviews with partners to deepen relationship, review performance, and develop forward-looking strategies
    • Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions
  • Operational Excellence:  
    • Serve at the primary point of contact for all issues and be accountable for their resolution
    • Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for DoorDash customers
    • Leverage playbooks, tools and internal resources to ensure merchants receive a high quality experience on DoorDash, working to resolve any roadblocks and achieve operational efficiency
    • Work cross-functionally with our Product, Operations, Marketing and Sales teams to ensure merchants have the best possible experience when using DoorDash’s services. This influences the overall product roadmap, making us better each day

About you

  • You love working directly with clients; you create and maintain long-term relationships
  • You are a problem solver at core, with a strong bias for action
  • You are passionate about using analytics to build insights around problems and opportunities
  • You like rolling up your sleeves as much as you like the big picture
  • You’re comfortable with a fast pace and several moving parts; we move quick and are defining an entire industry
  • You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance

Qualifications

  • 4-6 years of experience in consulting, client success, account management, or sales
  • Proven success working in cross-functional teams (e.g., with product, marketing, and operations) to build creative solutions
  • Expert communication and interpersonal skills
  • Bachelor’s degree required

Nice To Haves

  • High growth or early-stage startup experience
  • Experience with marketplaces, operations, logistics or unit economics
  • Proficiency in one or more analytics & visualization tools  (e.g., Chartio, Excel)
  • Knowledge of CRM software (e.g., Salesforce)
  • Willingness to get hands dirty and do whatever it takes to delight our clients
  • You have excellent written and verbal communication skills

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learners - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

We offer great compensation packages and comprehensive health benefits.

About us

DoorDash is a technology company that connects customers with their favorite local and national businesses in all 50 US states, Canada, and Australia. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

Keywords: DoorDash, Los Angeles , Enterprise Engagement Manager, Other , Los Angeles, California

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