Share Requisition # HRC0467761
Grow your career at Cedars-Sinai!
The Enterprise Information Services (EIS) team at Cedars-Sinai
understands that true clinical transformation and the optimization
of a clinical information systems implementation is fueled through
the alignment of the right people, processes, and technologies.
Why work here?
Beyond an outstanding benefit package and competitive salaries,
we take pride in hiring the best, most committed employees. Our
staff reflects the culturally and ethnically diverse community we
serve. They are proof of our dedication to creating a multifaceted,
inclusive environment that fuels innovation and the gold standard
of patient care we strive for.
What will you be doing:
The Telecom Engineer is responsible for the design and
implementation of sophisticated voice applications that may be
integrated to data systems. Special emphasis will be on the Auto
Attendant design, feature functionality and interactions, call
flow, voice networking and associated peripherals such as Contact
Centers, Interactive Voice Responses (IVR), and Computer Telephony
Integration (CTI) applications. Scope of responsibilities includes
the design, scripting, and implementation of systems and
applications throughout the enterprise. Also, responsible for
post-installation review of data and customer perception to ensure
objectives continue to be achieved. Serves as a senior resource on
all voice projects where voice and data applications are being
integrated. Accountable for documentation of networked components
and associated peripheral equipment. Fiscal responsibility for
telecommunications capital and budgets as it relates to upgrades
- Designs/engineers voice applications for integrated system
solutions throughout the enterprise, built upon Cisco
- Applications will include voice mail special designs, auto
attendants, IVR Systems, Voice Recognition Units, CTI, and other
voice services requiring in-depth technological and operational
- Provides development and implementation of performance
benchmarks for vendors to ensure that service delivery is achieved
in an efficient and timely manner.
- Provides detailed voice design and changes to the voice
platforms required to support daily MAC activity as well as new
installations. This includes, but is not limited to, facilitating
the definition of requirements, process redesign, development of
business cases, implementation management, and design review.
- Accountable for the recommendation, design, and implementation
of voice applications that improve the ability of departments to
deliver service to their patients and staff. Accountable for
developing and managing expenses within budget. Institutes
proactive measures to ensure projects and expenses are within
- Remains current in knowledge of available technology to ensure
organizational and user requirements are delivered as
- 5 years of experience in the telecommunications design and call
flow with special emphasis on Automated Call Distribution (ACD),
Automated Attendant, and application integration.
- Solid understanding of feature interactions and troubleshooting
Cisco Call Manager, Contact Center, Unity, and voice
- Strong analytical and problem-solving skills.
Bachelor's Degree preferred; equivalent combination of education
and work experience is acceptable.
Cisco (Voice) and/or Unity certification preferred.
- Working Title: Telecom Engineer
- Department: Voice Networks
- Business Entity: Corporate Services
- City: Los Angeles
- Job Category: Information Technology
- Job Specialty: Telecommunications
- Position Type: Full-time
- Shift Length: 8 hour shift
- Shift Type: Full-time
Cedars-Sinai is an EEO employer. Cedars-Sinai does not
unlawfully discriminate on the basis of the race, religion, color,
national origin, citizenship, ancestry, physical or mental
disability, legally protected medical condition (cancer-related or
genetic characteristics or any genetic information), marital
status, sex, gender, sexual orientation, gender identity, gender
expression, pregnancy, age (40 or older), military and/or veteran
status or any other basis protected by federal or state law. If you
need a reasonable accommodation for any part of the employment
process, please contact us by email at
Applicant_Accommodation@cshs.org and let us know the nature of your
request and your contact information. Requests for accommodation
will be considered on a case-by-case basis. Please note that only
inquiries concerning a request for reasonable accommodation will be
responded to from this email address.
Cedars-Sinai will consider for employment qualified applicants
with criminal histories, in accordance with the Los Angeles Fair
Chance Initiative for Hiring.
At Cedars-Sinai, we are dedicated to the safety, health and
wellbeing of our patients and employees. This includes protecting
our patients from communicable diseases, such as influenza (flu).
For this reason, we require that all new employees receive a flu
vaccine based on the seasonal availability of flu vaccine
(typically during September through March each year) as a condition
of employment, and annually thereafter as a condition of continued