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Telecom Engineer

Company: Cedars Sinai
Location: Los Angeles
Posted on: June 13, 2021

Job Description:

Share Requisition # HRC0467761

Grow your career at Cedars-Sinai!

The Enterprise Information Services (EIS) team at Cedars-Sinai understands that true clinical transformation and the optimization of a clinical information systems implementation is fueled through the alignment of the right people, processes, and technologies.

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing:

The Telecom Engineer is responsible for the design and implementation of sophisticated voice applications that may be integrated to data systems. Special emphasis will be on the Auto Attendant design, feature functionality and interactions, call flow, voice networking and associated peripherals such as Contact Centers, Interactive Voice Responses (IVR), and Computer Telephony Integration (CTI) applications. Scope of responsibilities includes the design, scripting, and implementation of systems and applications throughout the enterprise. Also, responsible for post-installation review of data and customer perception to ensure objectives continue to be achieved. Serves as a senior resource on all voice projects where voice and data applications are being integrated. Accountable for documentation of networked components and associated peripheral equipment. Fiscal responsibility for telecommunications capital and budgets as it relates to upgrades within scope.

  • Designs/engineers voice applications for integrated system solutions throughout the enterprise, built upon Cisco platforms.
  • Applications will include voice mail special designs, auto attendants, IVR Systems, Voice Recognition Units, CTI, and other voice services requiring in-depth technological and operational knowledge.
  • Provides development and implementation of performance benchmarks for vendors to ensure that service delivery is achieved in an efficient and timely manner.
  • Provides detailed voice design and changes to the voice platforms required to support daily MAC activity as well as new installations. This includes, but is not limited to, facilitating the definition of requirements, process redesign, development of business cases, implementation management, and design review.
  • Accountable for the recommendation, design, and implementation of voice applications that improve the ability of departments to deliver service to their patients and staff. Accountable for developing and managing expenses within budget. Institutes proactive measures to ensure projects and expenses are within organizational requirements.
  • Remains current in knowledge of available technology to ensure organizational and user requirements are delivered as required.

Experience Requirements:

  • 5 years of experience in the telecommunications design and call flow with special emphasis on Automated Call Distribution (ACD), Automated Attendant, and application integration.
  • Solid understanding of feature interactions and troubleshooting Cisco Call Manager, Contact Center, Unity, and voice peripherals.
  • Strong analytical and problem-solving skills.

Education/Certification Requirements:

Bachelor's Degree preferred; equivalent combination of education and work experience is acceptable.

Cisco (Voice) and/or Unity certification preferred.

  • Working Title: Telecom Engineer
  • Department: Voice Networks
  • Business Entity: Corporate Services
  • City: Los Angeles
  • Job Category: Information Technology
  • Job Specialty: Telecommunications
  • Position Type: Full-time
  • Shift Length: 8 hour shift
  • Shift Type: Full-time

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through March each year) as a condition of employment, and annually thereafter as a condition of continued employment.

Keywords: Cedars Sinai, Los Angeles , Telecom Engineer, Other , Los Angeles, California

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