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Assistant Director of Convention Services - InterContinental Los Angeles Downtown

Company: InterContinental Hotels Group
Location: Los Angeles
Posted on: June 12, 2021

Job Description:

Do you see yourself as an Assistant Director of Convention Services? What's your passion? Whether you're into sports, shopping or spending time with your pet, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Oversee all functions of the Conference/Conventions Services Department. Ensure that all conferences, meetings and group activities are coordinated and managed within client expectations. Upsell client events and manage function space and room block inventory to maximize hotel profit. Ensure hotel and client fulfill group contract commitments.

Implements the handling of group business from Sales Managers after bookings have taken place, follows through with the hotel operations team and completes pre and post conference procedures.

DUTIES AND RESPONSIBILITIES:

  • Maintain strong client relations and ensure that CCS specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
  • Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments if necessary.
  • Review sales contracts as well as other important information, ie: room block cut off, special concessions and attrition clauses and validate with client via turnover letter.
  • Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business.
  • Implements all information and/or resumes related to group business booked by Sales Managers to meet the needs of the client.
  • Arranges and disseminates all details for group client to include meeting set-up, food and beverage, guest room requirements, audio/visual, billing, outside activities, and any other needs requested by the client.
  • Coordinates through proper hotel departments all arrangements needed by client.
  • Establishes and maintains files on all group accounts for period of time necessary.
  • Participate in Pre/Post convention meetings
  • Participate in site visits and plan meetings for upcoming groups and potential affiliate business.
  • Provides feedback to all departments on client assessment of hotel performance.
  • Establishes and maintains effective employee relations.
  • Arranges food and beverage functions for clients as assigned by Director of Catering and Conference Services
  • Promotes and produces sales leads for own and other IHG hotels.
  • Performs related duties and special projects as assigned.
  • Daily payroll: edits, tracking, signatures required for payroll forms.
  • Primary BEO reader in BEO meeting
  • Primary BEO reviewer for new employees and more detailed BEO's.
  • Oversee/Coordinate Administrative activities, file purge, clean-up days, etc.
  • Fully understand and can execute administrative duties if needed.
  • Ability to update Delphi merge forms/templates/menus if needed.
  • Coordinates new CCS employees welcome and 5-day training plans. New employee initial trainer.
  • Working knowledge of Heath labor program.
  • Working knowledge of AAMAZE forecasting tool for group sales and local catering.
  • Ability to perform month end commentary and complete month end reports as required by DOC.
  • Ability to attend Revenue Meeting and discuss catering and conference services revenues as required by DOC.
  • Assist in administrative team annual and mid-year review process.
  • Attend weekly pick up meeting with Director of Revenue, communicate necessary information correctly and timely for managers not able to attend, or information that is missing.

Bachelor's Degree in related field or equivalent is preferred, and 3+ years total experience in a catering setting or related field, experience over a sales/catering team, or an equivalent combination of education and work experience. Must speak fluent English.

This job requires ability to perform the following:

  • Frequently standing up or moving within and outside of the facility
  • Carrying or lifting items weighing up to 25 pounds
  • Handling objects

Other:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
  • Problem solving, reasoning, motivating, organizational and training abilities are used often.
  • Ability to travel to attend workshops, tradeshows, conventions, etc.
  • May require a valid Driver's License.
  • May be required to work nights, weekends, and/or holidays.
  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please click "Apply Online" and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer Minorities / Females / Disabilities / Veterans

Keywords: InterContinental Hotels Group, Los Angeles , Assistant Director of Convention Services - InterContinental Los Angeles Downtown, Other , Los Angeles, California

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