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Technical Account Manager Sr

Company: Ceridian Corporation
Location: Los Angeles
Posted on: June 12, 2021

Job Description:

Ceridian. Makes Work Life Better

This is our promise. Not only for our customers, but our employees as well.

Do you thrive in an innovative and exciting environment that's continuously evolving? Ceridian is looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Shared Ambition, Agility, Transparency, Equity, and Optimism. Our workplace culture provides empowering programs for career growth and offers diversity and inclusion groups to support every person's career journey. Ceridian employees have declared Ceridian a Great Place to Work in 2019, a Glassdoor Best Places to Work in 2019, and one of Canada's Top 100 Employers for the 16th consecutive year!

Find out why Ceridian is such a great place to work.

Job Location: For this role, we are open to remote work and can hire anywhere in the United States and Canada

About the Position:

The purpose of this role is to manage technical work streams and projects for large and complex Dayforce Managed clients. The projects are of a diverse nature, reflecting the customers' needs derived from requirements during the implementation process. In this role, you will ensure that projects and deliverables are carried out and delivered in line with agreed upon timelines and specifications. Additionally, you will function as the owner for select technical, product and advanced support requests and be responsible for coordinating and mobilizing internal colleagues to ensure project success and effective application solutions. As a trusted client advocate, you will think strategically about the business requirements, products and delivery milestones helping our clients understand best practices around Dayforce HCM and enhance adoption of features and functionalities. To be successful in this exciting opportunity you will need to demonstrate a proven track record of planning, execution and delivery of large-scale programs/projects.

Responsibilities:

  • Program manage a portfolio of technical work streams and projects for Dayforce Managed clients encompassing product, release management, enhancements and day 2 items for the year 1 of the go live.
  • Ensuring that all projects and work streams for the program are well defined and fit together into a single coherent picture that will ensure delivery of the benefits and objectives.
  • Lead client meetings and engagements at the Executive level to cover program status, performance metrics and maintain the ongoing governance structure to ensure success at a program level.
  • Lead solution screening sessions with internal and external functional teams.
  • Keeping the customer at the core, solicit voice of the customer and leverage internal partners to drive product and operational improvements.
  • Work with product management and Dayforce support teams on product innovation and enhancements that will improve the products and services we provide to our clients.
  • Partner and drive engagement with resources in Hosting, R&D, and Implementation to drive issues to closure.
  • Provide consulting, technical leadership and support technical excellence by investigating technical issues and delivering best practice recommendations to the client.
  • Effectively plan, coordinate, and support application upgrades changes and hotfixes to drive successful outcome.
  • Take a proactive approach to client planning by collaborating with product, Dayforce Support, other internal partners and senior management, as appropriate.

Qualifications:

  • 10 + years of relevant work experience in consulting, implementation, program management, or software support roles demonstrating progressive advancement and achievement.
  • Strong analytical background with a proven ability to manage complex technical projects and work streams for large clients in the HCM business.
  • Program management experience, as you will be coordinating multiple concurrent projects across various internal and external teams to ensure success for your accounts.
  • Exemplary presentation skills with the ability to integrate diverse thoughts into tangible actions.
  • Experienced in communicating technical information and complex technical issues to a variety of stakeholders.
  • Familiarity with Microsoft Technology (.Net / Windows Server / SQL Server), and/or HTML. Understanding of file feeds, XML and SQL.
  • PMP, SPHR/PHR, SHRM- SCP/CP, ITIL certifications highly desired.
  • Bachelor's degree in Business, Science, Technology, Engineering, Math or equivalent experience.

Significant assets:

  • Consulting and technical engagement management experience
  • Multiple levels of HCM domain experience (Workforce Management, HR, Payroll, Benefits)
  • Prior experience in SaaS, Managed Services, and Project Management is an asset.

Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.

We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.

Other details

  • Job Family Technical
  • Job Function Customer Service
  • Pay Type Salary

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Keywords: Ceridian Corporation, Los Angeles , Technical Account Manager Sr, Other , Los Angeles, California

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