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Lead, Order Management (Logistics/Operations)

Company: Harmon International Industries
Location: Northridge
Posted on: June 12, 2021

Job Description:

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Additional Work Location(s) :None

About the Role

As Lead, Order Management (Logistics/Operations) within Consumer Audio, you will be responsible for supporting various operations of the Order Management function needed to make the North America Order Management function 'Best in Class'. All Order Management activities contribute to the strategic growth plan of Consumer Audio North America. Responsibilities will include managing a team and all related processes, communication, continuous improvement and best practice development initiatives.

Your Team

You will have three direct reports.

What You Will Do

  • Order Maintenance
  • Review daily open order reports
  • Update pricing, quantities, delivery dates, etc.
  • Monitor inventory status
  • Process failed EDI orders
  • Communicate EOL materials for Cancellation

  • Month-end Closing
  • Review and Resolve Billing Blocks
  • Review and Resolve Invoices failed to post to accounting
  • Report unresolved matters to finance for manual entry

  • ROG Customer Invoicing and Report to Finance

  • Create all transactions not entered via the Extranet/EDI/3rd party
  • Ensure that performance targets pertaining to turnaround time are met for all order types
  • Ensure approvals are obtained when necessary as per Sarbanes Oxley guidelines
  • Drop delivery notes for special shipments
  • Ensure that customers PO is consistent with established terms and conditions and rectify discrepancies as needed
  • GL/IO Orders

  • Reporting
  • Review Monthly Order Management Performance (KPI's)
  • Monthly Order Cycle Time Review and Reduction
  • Track DI Order and Revenue

  • EDI
  • EDI Compliance, Integration and Testing
  • Project PO requests
  • Resolve in/outbound document issues
  • Create/Maintain Customer Information Tables

  • Additional Responsibilities
  • IT UAT and SolMan approvals as required
  • Retail Compliance
  • Review requirements and support sales and operations in a successful launch.
  • Identify Failures and put permanent corrective actions in place

  • Inventory Allocations
  • Liaison with the sales team, customer and warehouse to ensure customer satisfaction
  • Maintain and update Standard Operating Process

What You Need

  • Bachelor's degree in business administration, operations or related field
  • Minimum 5 years relative experience in SCM, Credit, Finance, and/or Sales Administration
  • Detail-oriented
  • Strong analytical, written, verbal and organizational skills
  • Strong Excel and PowerPoint skills

What is Nice to Have

  • Strong organizational skills
  • Must be able to multi-task and work in a fast-paced environment

What Makes You Eligible

  • Be willing to travel up to 5%, domestic travel
  • Be willing to work in an office in Northridge, CA
  • Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

  • Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.)
  • Opportunity to collaborate with talented teams across the world
  • An inclusive and diverse work environment that fosters and encourages career development opportunities
  • Flexible work schedule with a culture encouraging work-life integration
  • On-site opportunities to focus on personal well-being and development provided by our Wellness Committee, Volunteer Committee and Harman Women's Network
  • Professional development opportunities through HARMAN University's business and leadership academies and extensive course catalog

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)

HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status. HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation. (www.harman.com)

Keywords: Harmon International Industries, Los Angeles , Lead, Order Management (Logistics/Operations), Other , Northridge, California

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