Loyalty Consumer Markets- Senior Manager

Company: PwC
Location: Los Angeles
Posted on: June 12, 2021

Job Description:

A career in our Salesforce Sales practice, within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client's challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location. As part of our sales team, you'll help our clients improve the sales process cycle from lead generation through purchase by making it more targeted, personal and coordinated across channels and better manage customer acquisition and interactions.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:

Bachelor Degree

Minimum Years of Experience:

7 year(s)

Preferred Qualifications:

Degree Preferred:

Master Degree

Preferred Fields of Study:

Marketing, Management Information Systems

Certification(s) Preferred:

One or more of the following Salesforce.com certifications: Certified Administrator, Certified Developer, Certified Sales/Service Consultant, Community Cloud, Marketing Cloud Administrator, Marketing Cloud Email Specialist

Preferred Knowledge/Skills:

Demonstrates intimate abilities and/or a proven record of success as a team leader understanding underlying client business problems and developing Salesforce technology-enabled solutions that addresses the needs of large organizations, including how to implement technology solutions to help streamline organizational needs and meet legal-related and industry-specific compliance standards and regulations.

Demonstrates intimate abilities and/or a proven record of success as a team leader in roles assisting large organizations with improving the performance of their Loyalty, Marketing, CRM and Digital business units. This includes understanding and solving business and technology challenges related to the implementation of Loyalty, Marketing, CRM and Digital technologies, delivering Social & Mobile Enterprise platforms, and designing and developing platform-based applications that meet client business needs.

Demonstrates intimate abilities and/or a proven record of success as a team leader, including: supervising teams to create an atmosphere of trust and seeking diverse views to encourage improvement and innovation; answering questions and providing direction to less-experienced staff; coaching staff including providing timely meaningful written and verbal feedback. For roles within Retail Services, CPG and Travel industry preferred.

Demonstrates intimate abilities and/or a proven record of success as a team leader in functional and technical capacities, which includes the following areas:

• Lead and/or facilitate teams to develop client proposals, leveraging intimate business development and relationship management know-how;
• Identify and address client needs: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting comprehensive written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection;
• Draft, communicate, facilitate, and present cogently to and/or for all levels of industry audiences, clients and internal staff and management;
• Configure Software, Mobile solutions, Apex coding, or Visualforce coding experience in Salesforce.com and/or Veeva;
• Implement System Applications, software configurations, or other related coding in the following technological product suites; Salesforce.com, Oracle, Marketo, Eloqua, Pardot, SessionM and related cloud and/or on premise ERP business applications;
• Deliver dynamic experiences through Customer Engagement and Loyalty in the following platforms, Community Cloud, Eloqua, Pardot, SessionM, Comarch, Epsilon, Cheetah, CrowdTwist;
• Know Third-party integrations and functionality and impact of these integrations;
• Utilize PC applications (i.e. Microsoft Word, Excel, PowerPoint and Project) and business levels of fluency in multiple languages to write, communicate, facilitate, and present cogently, emphasizing the ability to capture effectively clients' needs and understand their systems enough to be able to translate those needs in to system functionality; and,
• Produce deliverables within a diverse, fast paced environment, collaborate effectively across global teams and lead multiple projects and initiatives simultaneously.

Keywords: PwC, Los Angeles , Loyalty Consumer Markets- Senior Manager, Other , Los Angeles, California