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IMAC Field Technician III Lead (Los Angeles, CA)

Company: Milestone Technologies Inc.
Location: Los Angeles
Posted on: June 12, 2021

Job Description:

Company Overview

Company Overview

Milestone Technologies, Inc. is a leading IT Managed Services and IT Professional Services solutions provider headquartered in the Bay Area and serving clients globally. Our unique approach to IT Managed Services includes Contact Center Services, Internal IT Support, Data Center Operations, Workforce Solutions, and IT Professional Services

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

The Move, Add, Change Technician III Lead is a part-time role dedicated to relocation, deployment and support projects for Milestone Technologies. Projects will consist of disconnecting workstations and/or servers, relocating hardware to a new facility and reconnecting workstations and/or servers in a new environment.

Candidates should be self-starters, punctual, motivated/driven, pay attention to detail, are excited to learn and have the ability to work in afast-pacedenvironment. Candidates will need to work well under pressure on large, fast-paced projects with changing priorities. We are looking for an excellent team player with a positive, flexible demeanor, and the ability to operatewith a sense of urgency. This position requires standing for long periods of time as well as repetitive bending, reaching, and heavy lifting.

How You Will Make An Impact

How You Make an Impact:

  • Efficiently lead teams of 10-15 technicians and delegate work as appropriate
  • Actively maintain direct communication between between Operations team and the client
  • Track project activities to which you are assigned
  • Review and comprehend matrix diagrams of desktops and server elevations
  • Identify, Document and escalate and project related issues
  • Rack, stack, and patch server room equipment
  • Troubleshoot layer 1 network issues
  • Accurately read/write and rack elevation drawing, patching matrices and layer 1 network topologies
  • Perform inventory management and data entry with keen attention to detail

What You Will Need To Succeed

What You Will Need to Succeed:

  • 1-2 Years' Data Center Operations experience in large scale environments in a lead or management role
  • 1-2 Years' Experience with Layer 1 Computer Repair and troubleshooting
  • Knowledge of a variety of current PC hardware and computer peripherals
  • Ability to lift 40 pounds regularly
  • Basic iOS/Android, Win OS Navigation skill

Additional preferred experience/certifications:

  • 1-2 Years' experience in a coordinator position preferably in tech or operations
  • Helpdesk/System Administrator experience
  • Logistics/inventory management experience
  • A+ Certification
  • CCNA Certification
  • Job description is subject to change.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

Inclusion & Diversity @Milestone

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

Keywords: Milestone Technologies Inc., Los Angeles , IMAC Field Technician III Lead (Los Angeles, CA), Other , Los Angeles, California

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