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Server Assistant/Support Staff (Seasonal)

Company: Viceroy Hotel Group
Location: Los Angeles
Posted on: June 12, 2021

Job Description:

Cultivate your career with Viceroy Hotel Group and be a part of Hotel Zena.

Hotel Zena is a bold new cultural hub celebrating female empowerment through provocative art, design, and exciting and relevant programming. Centrally located to the downtown business district, Dupont and Thomas circles, and the Convention Center - Hotel Zena welcomes those who have passion for being part of a bold new story.

If you are inspired by challenges in a fast-paced environment, are thoughtful and entrepreneurial in your approach to opportunity, and if you possess a true passion for hospitality and genuine service, we are interested in speaking with you about our groundbreaking opportunity for a Food and Beverage Support Staff team member.

The Support Staff provides customers with a high-quality dining experience by performing a variety of duties to maintain kitchen work areas and dining areas in a clean, orderly condition.

General Responsibilities Include:

  • Clears and cleans tables and seating according to company standards
  • Set tables with the appropriate silverware, glass, and china
  • Maintains neat and clean work station during service
  • Monitors the establishment for cleanliness and newly vacant tables
  • Patrols assigned stations, refills beverages, removes service items and condiments per establishment procedures
  • Properly cleans and fills table condiments
  • Returns and properly stocks all dishes for cleaning
  • Promotes proper sanitation and safety for guests and colleagues at all times
  • Knowledgeable of table/seat/station numbers, proper table setups, room, capacity, hours of operation, price range and dress code of the restaurant
  • Knowledgeable of local activities and attractions appropriate for hotel and local area
  • Delivering the food/beverage to the guests' ensuring proper food/beverage item order is served to specific guest
  • Support the team and assist in running all food and beverage orders
  • Assisting with opening and closing duties, such restocking the bar with garnishes, straws, and napkins, ensuring that Bartenders have clean towels, glassware, etc.
  • Ensuring bar is well-stocked with ice, liquor, wine, and beer.
  • Checking taps and appliances to confirm that they are working properly, making minor repairs or changing out kegs, if needed.
  • Keeping the bar clean by wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and emptying trash receptacles.
  • Learning about menu items and memorizing cocktail recipes.
  • Taking orders, bussing tables, opening tabs, and processing payments especially during peak hours.
  • Speaking to customers, answering questions, handling complaints.
  • Maintain records and report levels of usage to assist in reordering process and ensuring that delivered items are stored properly and complete other job-related duties assigned by the managers or supervisors.

Skills/Knowledge Required:

  • Must possess a positive attitude
  • Must be energetic and outgoing
  • Must be service oriented
  • Must be a team player
  • Must be able to multi-task
  • High School Diploma or equivalent.
  • Minimum age to serve alcohol.
  • Courteous, friendly personality and professional appearance.
  • Knowledge of menu items, including beers, wines, cocktails, and liquors.
  • Basic math and computer skills.
  • Strong problem solving, communication, and interpersonal skills, ability to handle tense situations with coworkers and customers calmly and rationally.
  • Observant and thorough.
  • Responsible, punctual.


  • Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks
  • Must be able to lift, push, and pull up to 60lbs. on a regular and continuing basis
  • Must be able to stand and exert well-paced mobility for up to 8 hours in length
  • Licenses or Certificates: Food Handler Certification preferred

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success. If you are interested in working for a company with endless opportunities for advancement and growth, please apply online: www.viceroyhotelsandresorts.com/careers

Viceroy Hotel Group participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees. EOE.

Keywords: Viceroy Hotel Group, Los Angeles , Server Assistant/Support Staff (Seasonal), Other , Los Angeles, California

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