Sr. Client Services Manager, LA or SF
Member of Group Nine Media's Client Services Group
About the team:
Group Nine Media is looking for a Sr. Client Services Manager to
join our Client Services Group in LA or SF. This position will
serve as a partner to Sales, overseeing the execution of high-touch
custom advertising campaigns in post-sale. The Sr. Client Services
Manager is ultimately responsible for liaising with internal teams
(editorial, product, video, photo, experiential, etc.) to ensure
campaign expectations and contractual obligations are met.
Throughout the course of production, the Sr. CSM serves as the main
point of contact for clients and as the internal customer advocate,
from creative development to the go-live date.
The ideal candidate will possess exceptional client-facing
skills, have thorough training in creative production, and be able
to lead a campaign from start to finish while acting as the
client-facing representative of G9. You will have a knack for
simplifying and communicating production language to brand partners
and feedback to internal G9 teams, and will ensure the expectations
of both are met.
This position will sit within the Client Services Group and will
report into the Director, Client Services.
- Communicate all aspects of creative development, for all custom
campaign elements, to relevant internal stakeholders
- Provide best-in-class "white glove" client service to
advertisers and all other G9 teams through great communication
about the campaign and expectations throughout the duration of a
- Be the expert on campaign elements, serving as the single point
of contact for the client.
- Ensure integration elements in sponsored content are clearly
communicated to the client and creative team, and ultimately
delivered as promised.
- Oversee production from all teams to ensure all elements of a
campaign are running smoothly.
- Simplify production language for the client, and clearly
articulate client and sales feedback and expectations back to
internal G9 teams.
- Proactively troubleshoot all campaign concerns/hiccups for the
client, including being able to diagnose an internal problem
properly and seek out solutions that cater to both the client and
the G9 brand values.
- Distribute all client feedback directly to other internal G9
teams and in a way that provides context and clear direction.
- Be the liaison for the client on-set or the client's eyes and
ears when they can not be there.
- Oversee campaign wrap-ups, working with Sales Insights on
crafting the campaign success story including recommendations for
upselling and repeat business.
- Minimum 4-5 years working with a digital media company or
digital agency in a client-facing role
- Must have a thorough understanding and training of the creative
post-sale production process
- Exceptional writing and communication skills
- Exceptional public speaking skills + willingness to lead a room
of creatives and clients
- A background working with and leading communication with
internal teams and brands
- Superb people skills: must be able to calmly interface with
people throughout G9, as well as brands and agencies
- Must enjoy and thrive working in a fast-paced, multitasking,
deadline-oriented dynamic environment, including the ability to
maintain high energy under pressure.
- A passion for the G9 brands and an understanding of the topics
and trends we cover
About Group Nine:
Group Nine has the most optimistic, fast moving, deeply
connected brands in the categories that matter NOW. As the #1 video
publisher on mobile in the U.S. [Nielsen DCR, June 2020], Group
Nine's brands are built for the platforms where young people spend
the majority of their time. We reach over 80% of Americans in their
20s every month [Nielsen DCR, June 2020]. Audiences spend over 90
million hours a month engaging with our category-defining brands
[platform analytics, August 2020] - NowThis, the no. 1 most-watched
news and politics brand globally on social [Tubular Labs, May
2020]; The Dodo, the #1 media brand for reach on mobile in the U.S.
[Nielsen DCR, November 2019]; POPSUGAR, the #1 most engaged-with
Women's Lifestyle site in the U.S. [Comscore, February 2020];
Thrillist, the most-trusted digital brand in food, drink, travel &
entertainment; and Seeker, the no. 1 science brand on mobile in the
U.S. [Nielsen DCR, April 2020]. Group Nine has been recognized with
hundreds of prestigious awards including Edward R. Murrow, James
Beard, Cannes Lions, Critic's Choice, among others.
Why Work at Group Nine
We are committed to diversity, equity and inclusion. As part of
our larger DE&I strategy, every employee goes through a series
of DE&I training. We have incredible Employee Resource Groups
(ERGs), with the support of our Head of DE&I and executive
sponsors, that host everything from weekly safe space chats to
We have amazing people. We can promise you'll work alongside
some of the smartest and most interesting people in the industry.
Our people work hard but we always have fun doing it. Bottom line:
we care about each other and we take our values seriously.
We care about you. We offer company-paid parental leave for
everyone #inclusion. We also offer health, dental and vision
insurance, along with a selection of voluntary benefits. We've
partnered with best-in-class virtual care providers to bring health
care, mental health support and meditation to all employees.
Additionally, knowing that time away from work is integral to
employee well-being, our time off allowances (consisting of
vacation, sick, company holidays, volunteer and religious
observances), ensure you have time to take care of yourself.
We invest in your future. We offer competitive compensation and
a matching 401(k) plan. Depending on the role, options may also be
We value development. We are a high-performance organization
that challenges itself to continuously grow. We invest in employee
development. You'll need to be great to get hired here and we
promise you'll get even better once you're here.