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Customer Solutions Specialist - National Field Ops - PVA96584

Company: IQVIA Holdings Inc
Location: Los Angeles
Posted on: June 12, 2021

Job Description:

Job description

The National Customer Solutions Specialist Field Ops is a hybrid position consisting of a home-based role supporting a team of field-based Customer Solutions Specialists; field-based work (not to exceed 80% of total work time) interfacing with healthcare providers considering or using AbbVie's web-based solution to help initiate and manage a patient's AbbVie Product therapy; and the occasional management of special projects. The National Customer Solutions Specialist's core responsibilities include, but are not limited to:

  • Support accounts with field-based CSS or in vacant territories as directed by the leadership team.
  • Work with healthcare provider offices to uncover barriers to initiation and management of a patient's AbbVie product prescription that can be potentially addressed through the Website.
  • Ability to access, navigate, and train office personnel on Website.
  • Build/develop relationships with users of Website through regular and ongoing in-person & phone conversations, and in some cases to become the primary point of contact for training/pull through for office.
  • Introduce healthcare providers to other patient services that can be coordinated through Website or comparable systems.
  • Respond to and/or troubleshoot healthcare provider issues associated with Website.
  • Conduct in-person visits as needed (no more than 80%) or within a client provided telephonic platform as needed.
  • Lead accounts through system registration and train on how to integrate website into office process to best help patients while following good IT practices.
  • Present solutions to challenges using training Website or other solution/approved resource to gain commitment to adopt to help patients.
  • Manage special projects as directed; this will include but not be limited to training/mentoring initiatives, analytics/reporting, field travel, coaching/development, recruiting, and meeting planning.


  • 4-year Bachelor's Degree or commensurate experience.
  • 2 or more years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
  • Knowledge of regulations and compliance requirements affecting prescribing pharmaceuticals.
  • Demonstrated ability to uncover patient needs indirectly through dialogue and querying of healthcare providers.
  • Demonstrated ability to map and understand internal processes.
  • Demonstrated ability to influence others, including internal peers, through knowledge.
  • Demonstrated ability to partner cross-functionally, leveraging aligned interests in order to drive results.
  • Ability to travel overnight - 75%.
  • Strong computer aptitude required including understanding of internet browsers. Specialty pharmaceutical sales experience highly desirable.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA's Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

Keywords: IQVIA Holdings Inc, Los Angeles , Customer Solutions Specialist - National Field Ops - PVA96584, Other , Los Angeles, California

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