Lobby Services Associate

Company: Cedars Sinai
Location: Los Angeles
Posted on: June 12, 2021

Job Description:

Share Requisition # HRC0507364

The Lobby Services Associate performs a full range of customer service duties to ensure that visitors are greeted and provided all information vital for efficient patient and visitor experience.

Job Duties and Responsibilities:

• Provide information, wayfinding tools and literature to visitors. Answer and direct phone calls and route inquiries to other departments in the organization or supervisor as appropriate. May collaborate with other departments and/or resources to ensure a positive visitor experience.
• Greet and work with all visitors as they arrive or exit. Acquires vital information to provide appropriate informative assistance back to all visitors, including securing transportation.
• Ensure that visitors and/or patients reach their destination by providing directions, instructions and/or directly escorting them safely across the campus.
• Maintain lobby and/or office area by ensuring all informative literature is available and that area is kept clean and professional.
• May help triage patients according to organizational guidelines.

Education:

High school diploma or GED required.

Experience:

One (1) year of customer service and/or front desk experience required. Three (3) years of experience preferred.

• Working Title: Lobby Services Associate
• Department: Lobby Services
• Business Entity: Clinical & Support Services
• City: Los Angeles
• Job Category: Administrative
• Job Specialty: Customer Support
• Position Type: Full-time
• Shift Length: 8 hour shift
• Shift Type: Full-time

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Applicant_Accommodation@cshs.org and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Cedars-Sinai will consider for employment qualified applicants with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring.

At Cedars-Sinai, we are dedicated to the safety, health and wellbeing of our patients and employees. This includes protecting our patients from communicable diseases, such as influenza (flu). For this reason, we require that all new employees receive a flu vaccine based on the seasonal availability of flu vaccine (typically during September through March each year) as a condition of employment, and annually thereafter as a condition of continued employment.

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