Associate, Conversational AI Consultant
Location: Los Angeles
Posted on: June 12, 2021
Innovate. Collaborate. Build. Create. Solve. The KPMG Digital
Lighthouse is KPMG's award-winning Analytics & AI Center of
Excellence recognized by clients and leading analyst firms in the
US and globally. The KPMG Lighthouse is a curation of specialized
technical capabilities and domain experts working across the
digital landscape: applied data science, AI, data engineering and
insights, software engineering, automation, and big data. Here,
you'll be an important part of our high-energy, unique, fast-paced,
and innovative culture that delivers with the agility of a tech
startup and the backing of a leading global consulting firm. Our
technology-agnostic approach enables us to scale up or down and
integrate across leading platforms.
KPMG is currently seeking an Associate AI Consultant to join our
KPMG Lighthouse - Center of Excellence for Advanced Analytics.
- Lead a client-facing KPMG team to help assess, capture, and
translate complex business issues and requirements into a
structured digital transformation use case involving the use of
conversational AI, voice-first interface, voice user experience
(VUX), and/or chatbots including rapid learning of
industry/domain/client dynamics and development of effective work
- Manage work streams within the team that develop, implement,
and test conversational AI solutions. Collaborate with technical
development teams and subject matter experts to ensure developed
solution satisfies business requirements and expected performance
while also identifying areas and opportunities for
- Help KPMG clients understand the broader AI journey and
implications and participate in the process of designing the
solution and developing a strategy to incorporate AI and machine
learning into customer interactions and experiences.
- Participate in KPMG client and market information gathering
through interviews, surveys, workshops, and market research.
- Continuously develop knowledge of emerging technologies and
analytics techniques and support the pursuit of business
- Understand and articulate technology options available in the
digital landscape including data management and manipulation,
analytics development, requirements, data science options, low code
platforms and preferences for visualizations within sector of
- Bachelor's degree in a technical, quantitative, or
language-related field from an accredited college or university.
MBA or Master's degree in human computer interaction, user
interface design, or other related technical or quantitative field
from an accredited college or university preferred.
- Knowledge of conversational design principles, and how to apply
them to creating conversational AI systems. Ability to showcase
portfolio of prior conversational AI or UX design work is a plus.
Experience managing and implementing conversational AI solutions
and/or chatbots in a professional services environment strongly
- 1+ years of experience with Data & Analytics and Digital
Technology concepts, including strategy and transformation, and
design and implementation; understanding of general landscape for
data science, big data, and low code opportunities; and
understanding of sector and/or process-specific landscape for
opportunities. Experience applying these concepts to telephony and
IVR systems or call center operations platforms is preferred.
- Ability to explain technical concepts and analytics-driven
findings to business stakeholders, and explain business processes,
concepts, challenges, and issues to technical resources. Preferred
experience with cloud platforms, services and other associated
topics including security, reliability and performance.
- Excellent communication, time management, and leadership
skills; flexible and adaptable team player; and resourceful in
delivering high quality work. Experience working with Agile or SAFe
principles, or similar project management methodologies, is
- Ability to travel and/or work on-site at client premises up to
80%, at times with relatively short notice
- Applicants must be currently authorized to work in the United
States without the need for visa sponsorship now or in the
KPMG LLP (the U.S. member firm of KPMG International) offers a
comprehensive compensation and benefits package. KPMG is an
affirmative action-equal opportunity employer. KPMG complies with
all applicable federal, state and local laws regarding recruitment
and hiring. All qualified applicants are considered for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, national origin, disability,
protected veteran status, or any other category protected by
applicable federal, state or local laws. The attached link contains
further information regarding the firm's compliance with federal,
state and local recruitment and hiring laws. No phone calls or
Keywords: KPMG, Los Angeles , Associate, Conversational AI Consultant, Other , Los Angeles, California
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