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Senior Manager, Global Operations

Company: Harbor Freight Tools
Location: Calabasas
Posted on: June 13, 2021

Job Description:



Job Description

The Sr. Manager, Global Inspections is responsible for assisting in carrying out the development and implementation of the company’s Quality Assurance Program with primary emphasis on the global inspection strategy. Key functions involve: coordinating daily activities of the global field inspection teams in US and South East Asia, optimize inspection asset allocation and driving efficiencies in inspection coverage, ensure accuracy of the inspection plans and related inspection protocols, establishment of dashboard tracking to establish clear metrics, and help to develop a global quality inspection team that will support future growth.

Essential Duties and Responsibilities

Be thought partner to senior QA leadership in continuous improvement of Global Inspections strategy of all HFT products Responsible for execution of Global Inspections Strategy by working cross functionally with Asia inspections, US inspections and relevant teams within and outside of Quality Assurance at HFT Project manage key initiatives of robust product inspection checklists and continuous improvement there off Improve existing Skip-lot rules/procedures to optimize resource allocation and maximize Inspections quality and efficiency; thereby improving HFT user/customer experience and protecting brand equity Perform audits to ensure that inspection results are reliable and inspectors are carrying the inspections per developed checklists. Build and maintain process in up-keeping inspection checklists Interact with Asia inspections leadership on multiple times a week to ensure inspections executions are according to the plan Run analytics on the results of inspections operations, partner with Post-Launch Market Surveillance group and incorporate the learnings into continually improving the inspections operations Improve existing vendor grading/scorecard system and vendor accreditation program to improve and increase the inspection coverage and efficacy. Work in collaboration with Global sourcing teams on all vendor partner engagement. Project manage and drive resolutions on inspections issues through cross functional collaboration with factory partners, Asia QA team, Global Sourcing team, Legal & Compliance teams and QA Distribution Center Operations teams Review inspection findings and facilitate communication and action plans with the senior leadership team. Monitor factory inspection performance to determine where emphasis should be placed to prevent issue recurrence and provide visibility of vendors with repeated inspection issues. Ensure timeliness, clarity and accuracy of all technical documentation and correspondence. Additional duties as assigned by manager.

ScopeSupervises staff – about 10 inspectors and an inspections Supervisor in US. Financial Scope – non applicable; Organizational Scope – US and China QA; Decision Making – Creates policy and resolves problems; Travel – Up to 4 visits a year to Asia, 4 -6 visits per year to HFT distribution center. Travel as needed to Corporate HQ

Keywords: Harbor Freight Tools, Los Angeles , Senior Manager, Global Operations, Other , Calabasas, California

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