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CS Coordinator (Korean bilingual)

Company: NHN Global Inc
Location: Los Angeles
Posted on: April 9, 2021

Job Description:

Description:
CompanyNHN Global is a technology company that focuses on cultivating valuable platforms and experiences with solutions, services, and tools that connect people and ideas to progress industries forward. Founded in 2018, NHN Global owns and manages different platforms businesses in e-commerce and entertainment.NHN Global is based in Los Angeles and is a subsidiary of NHN in Korea.http://www.nhnglobal.comDepartmentFashionGo, is the No.1 Online business-to-business (B2B) fashion marketplace, efficiently connecting wholesale vendors and retail buyers from around the world. FashionGo provides one of the fastest growing global e-commerce platforms and the simplest, most cost-effective means to increase sales and expand reach. We offer fashion buyers and boutique owners 24/7 access to a vast collection of wholesale fashion so they can shop the latest trends at the best prices.http://www.fashiongo.net/ResponsibilitiesCommunicate with vendors regarding order issuesAbility to analyze order issues, organize in priority, and resolve without supervision.Handle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.Must have excellent communication skills and ability to leadMust be able to coordinate policies and procedures with both buyers and vendorsMust be a collaborate with different departments to ensure customer satisfactionEscalate technical issues to correct departmentProvide statistical analysis to conduct weekly and monthly KPI..

Requirements:
Required QualificationsMinimum of 3-5 years' experience in CSKorean/English bilingual requiredMinimum of 1 year of leadership positionProficient in working with the computer and new programsMust be a well-rounded communicatorMust be able to multitask and detail orientatedCoordinator experience preferredBenefitsHealth Insurance PPO Plans (Medical, Dental, Vision, & Life)PTO - 15 days for 1st year employees401(k)13 Paid HolidaysCompany paid lunchFully stocked kitchen (coffee, drinks, and snacks)___*NHN Global is an equal opportunity employer.*Job description and duties may be modified at the discretion of the company.Job Type: Full-timePM21 PI133453699

Keywords: NHN Global Inc, Los Angeles , CS Coordinator (Korean bilingual), Other , Los Angeles, California

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