CS Coordinator (Korean bilingual)
Company: NHN Global Inc
Location: Los Angeles
Posted on: April 9, 2021
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Job Description:
Description:
CompanyNHN Global is a technology company that focuses on
cultivating valuable platforms and experiences with solutions,
services, and tools that connect people and ideas to progress
industries forward. Founded in 2018, NHN Global owns and manages
different platforms businesses in e-commerce and entertainment.NHN
Global is based in Los Angeles and is a subsidiary of NHN in
Korea.http://www.nhnglobal.comDepartmentFashionGo, is the No.1
Online business-to-business (B2B) fashion marketplace, efficiently
connecting wholesale vendors and retail buyers from around the
world. FashionGo provides one of the fastest growing global
e-commerce platforms and the simplest, most cost-effective means to
increase sales and expand reach. We offer fashion buyers and
boutique owners 24/7 access to a vast collection of wholesale
fashion so they can shop the latest trends at the best
prices.http://www.fashiongo.net/ResponsibilitiesCommunicate with
vendors regarding order issuesAbility to analyze order issues,
organize in priority, and resolve without supervision.Handle and
resolve customer complaints/inquiries via mail or phone in a timely
and accurate manner.Must have excellent communication skills and
ability to leadMust be able to coordinate policies and procedures
with both buyers and vendorsMust be a collaborate with different
departments to ensure customer satisfactionEscalate technical
issues to correct departmentProvide statistical analysis to conduct
weekly and monthly KPI..
Requirements:
Required QualificationsMinimum of 3-5 years' experience in
CSKorean/English bilingual requiredMinimum of 1 year of leadership
positionProficient in working with the computer and new
programsMust be a well-rounded communicatorMust be able to
multitask and detail orientatedCoordinator experience
preferredBenefitsHealth Insurance PPO Plans (Medical, Dental,
Vision, & Life)PTO - 15 days for 1st year employees401(k)13 Paid
HolidaysCompany paid lunchFully stocked kitchen (coffee, drinks,
and snacks)___*NHN Global is an equal opportunity employer.*Job
description and duties may be modified at the discretion of the
company.Job Type: Full-timePM21 PI133453699
Keywords: NHN Global Inc, Los Angeles , CS Coordinator (Korean bilingual), Other , Los Angeles, California
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