Operations Specialist, Ingress Community
Company: Niantic, Inc
Location: Los Angeles
Posted on: February 25, 2021
Operations Specialist, Ingress Community The Operations
organization at Niantic serves a mission-critical role in defining,
executing, and scaling outstanding processes in service of our
player, advertiser, and emerging development needs. We're looking
for someone who is hardworking with proven communication and
written skills and experience managing a community. If you're
knowledgeable about Ingress, are an effective communicator, and are
interested in championing community feedback, we'd love to hear
from you. This role is not eligible for immigration sponsorship.
- Build trust and motivate interaction with Ingress channels
through engagement programs.
- Identify, amplify, and engage with high-quality user generated
- Work with the support team to provide a cohesive voice across
all our platforms.
- Measure, monitor, and build detailed qualitative and
quantitative sentiment reports identifying trends and opportunities
- Represent the voice of Ingress players in meetings with
cross-functional partners of varying levels and job functions.
- Collate feedback from Ingress players having access to
beta/early access versions.
- Perform key tasks including but not limited to workflow and
process development, issue (bug) tracking and prioritization,
documenting process, writing user-facing content, product support,
and data analysis.
- Constantly look for solutions to problems and evaluate ways to
more efficiently and effectively lead the global support
- Represent the Ingress team online and at events. Qualifications
- Strong familiarity and knowledge of all aspects of Ingress, its
community, as well as popular gaming communities.
- Deep, demonstrated experience in online community building,
forum operations, and social media methodologies.
- Over 3 years' experience with brand communications, community
management, and social media channel management.
- A minimum of 1 years' experience in community relationship
building, partnerships/collaborations, and talent management.
- Strategic thinker with strong leadership, management, and
- In-depth knowledge and understanding of social media platforms
(Twitter, Reddit, YouTube, Instagram, Facebook, etc.) and how they
can be used to achieve business goals.
- Strong written communications and editorial skills.
- Able to make critical decisions under time constraints and a
- Experience working within strict brand and legal guidelines is
- Experience working on other competitive games is a plus. Join
the Niantic team! Niantic is the world's leading AR technology
company, sparking creative and engaging journeys in the real world.
Our products inspire outdoor exploration, exercise, and meaningful
social interaction. Originally formed at Google in 2011, we became
an independent company in 2015 with a strong group of investors
including Nintendo, The Pok--mon Company, and Alsop Louie Partners.
Our current titles include pioneering global-control game Ingress,
record-breaking AR game Pok--mon GO, and recently released third
title, Harry Potter: Wizards Unite. Niantic is an Equal Opportunity
employer. We believe that cultivating a workplace where our people
are supported and included is essential to creating great products
our community will love. Our mission emphasizes seeking and hiring
diverse voices, including those who are traditionally
underrepresented in the technology industry, and we consider this
to be one of the most important values we hold close. We're a
hard-working, fun, and exciting group who value intellectual
curiosity and a passion for problem-solving! We have growing
offices located in San Francisco, Sunnyvale, Bellevue, Los Angeles,
Tokyo, Hamburg, and Zurich. U.S. Equal Opportunity Employment
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Keywords: Niantic, Inc, Los Angeles , Operations Specialist, Ingress Community, Other , Los Angeles, California
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