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Operations Specialist, Ingress Community

Company: Niantic, Inc
Location: Los Angeles
Posted on: February 25, 2021

Job Description:

Operations Specialist, Ingress Community The Operations organization at Niantic serves a mission-critical role in defining, executing, and scaling outstanding processes in service of our player, advertiser, and emerging development needs. We're looking for someone who is hardworking with proven communication and written skills and experience managing a community. If you're knowledgeable about Ingress, are an effective communicator, and are interested in championing community feedback, we'd love to hear from you. This role is not eligible for immigration sponsorship. Responsibilities

  • Build trust and motivate interaction with Ingress channels through engagement programs.
  • Identify, amplify, and engage with high-quality user generated content.
  • Work with the support team to provide a cohesive voice across all our platforms.
  • Measure, monitor, and build detailed qualitative and quantitative sentiment reports identifying trends and opportunities for improvement.
  • Represent the voice of Ingress players in meetings with cross-functional partners of varying levels and job functions.
  • Collate feedback from Ingress players having access to beta/early access versions.
  • Perform key tasks including but not limited to workflow and process development, issue (bug) tracking and prioritization, documenting process, writing user-facing content, product support, and data analysis.
  • Constantly look for solutions to problems and evaluate ways to more efficiently and effectively lead the global support processes.
  • Represent the Ingress team online and at events. Qualifications
    • Strong familiarity and knowledge of all aspects of Ingress, its community, as well as popular gaming communities.
    • Deep, demonstrated experience in online community building, forum operations, and social media methodologies.
    • Over 3 years' experience with brand communications, community management, and social media channel management.
    • A minimum of 1 years' experience in community relationship building, partnerships/collaborations, and talent management.
    • Strategic thinker with strong leadership, management, and communication skills.
    • In-depth knowledge and understanding of social media platforms (Twitter, Reddit, YouTube, Instagram, Facebook, etc.) and how they can be used to achieve business goals.
    • Strong written communications and editorial skills.
    • Able to make critical decisions under time constraints and a full workload.
    • Experience working within strict brand and legal guidelines is a plus.
    • Experience working on other competitive games is a plus. Join the Niantic team! Niantic is the world's leading AR technology company, sparking creative and engaging journeys in the real world. Our products inspire outdoor exploration, exercise, and meaningful social interaction. Originally formed at Google in 2011, we became an independent company in 2015 with a strong group of investors including Nintendo, The Pok--mon Company, and Alsop Louie Partners. Our current titles include pioneering global-control game Ingress, record-breaking AR game Pok--mon GO, and recently released third title, Harry Potter: Wizards Unite. Niantic is an Equal Opportunity employer. We believe that cultivating a workplace where our people are supported and included is essential to creating great products our community will love. Our mission emphasizes seeking and hiring diverse voices, including those who are traditionally underrepresented in the technology industry, and we consider this to be one of the most important values we hold close. We're a hard-working, fun, and exciting group who value intellectual curiosity and a passion for problem-solving! We have growing offices located in San Francisco, Sunnyvale, Bellevue, Los Angeles, Tokyo, Hamburg, and Zurich. U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Niantic are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
      • Autism
      • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
      • Blind or low vision
      • Cancer
      • Cardiovascular or heart disease
      • Celiac disease
      • Cerebral palsy
      • Deaf or hard of hearing
      • Depression or anxiety
      • Diabetes
      • Epilepsy
      • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
      • Intellectual disability
      • Missing limbs or partially missing limbs
      • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
      • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Niantic, Inc, Los Angeles , Operations Specialist, Ingress Community, Other , Los Angeles, California

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