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Development Operations Coordinator

Company: City Year
Location: Los Angeles
Posted on: February 23, 2021

Job Description:

Application InstructionsPlease complete the online application and attach a resume and thoughtful cover letter in the "Resume/CV" field on the "My Experience" page. Internal applicants should apply through cyresource. Position Overview The Development Operations Coordinator is responsible for the operational functions of the Development Department. This person has excellent project and peer management skills; has strong organizational, customer service, and communication skills; and has the ability to work independently as well as on a team. Reporting to the Managing Director of Development, the Development Operations Coordinator will create, maintain, implement and/or support development systems that will enable the entire Development team to perform with greater efficiency and accountability. Specifically, this person will support fundraising efforts through facilitating the maintenance and use of the centralized donor database, ensuring timely donor thanking and gift processing, supporting research efforts, and playing a key role in revenue management and planning.

City Year values and continuously works to build an equitable and inclusive culture where diverse people feel they belong. Job Description Responsibilities As a member of the Development team, the Development Operations Coordinator will: Provide meeting support, analysis reports, and maintain general departmental operations, including:

  • Support the Managing Director of Development in communicating important information on a regular basis to the team regarding deliverables of all kinds.
  • Coordinate regular development department meetings, including preparation of the agenda, tracker, calendar, etc.
  • Assist fundraisers in preparing for monthly pipeline meetings, including updated revenue figures, and pipeline reports.
  • Create progress and analysis reports to assist the Managing Director of Development in assessing the revenue plan.
  • Maintain processes, resources, and templates for the development team, website, and other mediums.
  • Event support for City Year tentpole events, ranging from managing guest lists to preparing speakers and day of event oversight. Coordinate customer relationship management processes, including:
    • Assist fundraisers in creating pledge agreement letters and send to donors; send invoices and pledge reminders as necessary.
    • Send gift acknowledgement letters, document in donor database, and complete gift transmittal form within 48 hours of receipt.
    • Follow-up with City Year Headquarters to ensure proper entry of all gift data as necessary. Manage and maintain the donor database:
      • Ensure team use of database and provide ongoing training to the team so that they can actively utilize and benefit from the database.
      • Maintain data integrity and accurate constituent records with sufficient data to ensure data exports for events, mailings, and other needs.
      • Conduct weekly audit of fundraising progress reports to ensure they are up to date and all revenue is accounted for.
      • Research key prospects or request research from City Year Headquarters team.
      • Document meetings and actions in donor database. Qualifications:
        • 1-2 years relevant experience, fundraising, sales, or marketing preferred.
          • Experience with a donor database preferred, such as Raiser's Edge or Salesforce.
          • Strong computer skills, especially in Microsoft Excel and PowerPoint.
          • Ability to work periodic scheduled evenings and weekends.
          • High energy, positive "can-do" attitude, flexibility, teamwork, attention to detail, and high degree of initiative.
          • Demonstrated ability to develop and manage complex relationships across various levels and functional areas.
          • Demonstrated deep commitment to City Year's mission, core values, and our commitment to diversity and inclusiveness
          • City Year/AmeriCorps experience a plus Additional Qualities Needed: In order to succeed in this role, an applicant must have the following competencies:
            • Relationship Management: Able to cross manage their peers and supervisors against internal project deadlines and initiatives. Balance their own projects against the needs of others. Able to work independently as well as on a team. Understand urgent versus important.
              • Executes to Results: Strong ability to create and execute against work plans. History of meeting goals and achieving benchmarks and holding self and others accountable. Trouble-shoot and work well with others. Ability to manage a high volume of donor transactions and be productive in a fast-paced multitasked environment. Committed to process and efficiency. Must be very detail-oriented.
                • Communication: Demonstrated ability to communicate clearly and effectively, both verbally and written. Good listener, empathetic team player, and flexible.
                  • Desire to learn: City Year has a unique service model and organizational culture. Successful applicants will have strong experience and a proven track record of success in the above areas but must also be willing and eager to continue to learn. Compensation and Benefits Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans. Posted 3 Days Ago Full time R4737 About Us City Year partners with schools to create learning environments where all students can build on their strengths, persevere through challenges and thrive. Diverse teams of City Year AmeriCorps members serve in schools full time as student success coaches. They help students cultivate social, emotional and academic skills, whether that's mastering fractions or learning to work in teams-skills that are important in school and in life. Through their work in schools and communities, City Year AmeriCorps members make a difference in the lives of students they serve while also acquiring valuable skills that prepare them to become the next generation of civically engaged leaders. City Year is among the nation's fastest-growing nonprofit social enterprises. The organization's 900 staff and 3,000 AmeriCorps members work and serve in 29 communities across the country. We're located in Boston (where City Year was founded in 1988 and is headquartered), Baton Rouge, Buffalo, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San Jos--/Silicon Valley, Seattle/King County, Tulsa and Washington, D.C. City Year also has international affiliates in South Africa and the United Kingdom. A proud member of the AmeriCorps national service network, City Year is supported by the Corporation for National and Community Service, local school districts and private philanthropy from corporations, foundations and individuals. City Year has earned Charity Navigator's highest rating since 2003, certifying our commitment to accountability, transparency and responsible fiscal management. Less than 1% of rated organizations have received this distinction for 16 consecutive years, placing City Year among the most trustworthy nonprofits in America. Learn more at www.cityyear.org , City Year'sFacebook page , onTwitter , andLinkedIn .

Keywords: City Year, Los Angeles , Development Operations Coordinator, Other , Los Angeles, California

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