SAAS Implementation Lead

Company: Melian Labs, Inc.
Location: Los Angeles
Posted on: February 23, 2021

Job Description:

• Full-time Company Description MyTime is a fully integrated scheduling, payments, and automated marketing platform, specializing in large multi-location chains and franchises. Our mission critical software -- which includes in-store scheduling and online booking, client record management, email and SMS marketing, and a full point of sale for handling payments -- is used in every aspect of the customer journey. Our customers rely on their service businesses to remain competitive in the age of Amazon, and they need a next generation POS to help them achieve this growth. We aspire to be the "operating system" of their business. We also made it easy to plug our online booking, payments and messaging capabilities into the places customers are found today, including Google Search, Facebook, Instagram, and the merchants' own websites and mobile apps. Upon adopting MyTime, our customers see average revenue growth of up to 30% through improved operational efficiency, greater customer retention, and access to new customer acquisition channels. Our product is used at over 14,000 locations across the globe, ranging from single-location sole proprietors to multi-billion dollar Fortune 500 chains. As a completely cloud-based solution, MyTime is designed for quick and easy deployments. It's lauded for its ease-of-use and short ramp-up time, having won numerous awards such as the Best Commerce Product of 2017 from the Local Search Association. MyTime is backed by Upfront Ventures and Khosla Ventures and was founded by Ethan Anderson, a successful serial entrepreneur whose first startup, Redbeacon, won TechCrunch50 in 2009 and was acquired by The Home Depot. Come help us realize our vision of becoming the world's leading online scheduling and local commerce platform! Job Description Implementation Leads are the "CEO" of the rollout of the MyTime application at a particular client that may have hundreds or even thousands of retail locations. You will lead the product configuration, data migrations, and integrations, and training efforts during the pilot and full deployment phases. As the leader of the professional service effort at that client, you will be responsible for developing the timeline and budget, and coordinating with internal teams to ensure a successful deployment. The role begins with developing a detailed understanding of the client's organization and business goals, in order to configure MyTime properly. Each implementation requires a unique approach to importing client and appointment data from legacy systems and mapping integrations into third-party systems such as payroll, identity Management, and customer information systems. You'll also be the first point of contact during User Acceptance Testing and develop customized training to thousands of staff members who rely on MyTime to handle the most critical functions of their business. Key Responsibilities Use a consultative approach to understand needs of the client and think through the optimal way to configure MyTime to help them meet business objectives. Develop project timelines and responsibilities, and keep both sides on track to complete on-time and in-budget deployments. Map integration points between Client's systems and MyTime, ranging from payroll to customer databases to accounting systems. Determine and implement an approach for data imports from legacy Scheduling, CRM and Point of Sale solutions into MyTime. Cultivate lasting business relationships with customers through consultative sales tactics and effective account management practices. You are the 'face of MyTime' at the client. Collaborate with MyTime Product and Engineering teams to fill feature gaps, address defects discovered in UAT, and complete necessary data migrations. Qualifications
  • Minimum 5+ years of enterprise software implementation or technical consulting experience; startup and SaaS experience strongly preferred. Highly process driven and detail oriented. Ability to gather requirements and manage detailed project timelines; Able to operate independently on integration initiatives and coordinate work streams across distributed teams. Aptitude and ability for learning new technologies and highly complex systems quickly Willing to travel up to 10% of the time to work with customers onsite in the implementation. Extroverted and outgoing personality. Self-motivator with strong communication skills. BA from an accredited university.--Coursework in analytical or critical thinking-intensive subjects (Computer Science, Mathematics, Management Information Systems, Industrial Engineering, etc.) preferred. Additional Information MyTime provides a competitive salary and benefits package, early stage equity, and a transparent and exciting startup culture that is singularly focused on empowering people to make an impact in their jobs. The position can be based in Los Angeles or Salt Lake City. We're growing fast and solving a big problem, providing our employees the opportunity to make the tremendous impact that leads to true professional fulfillment. If you're interested, we'd love to talk!

Keywords: Melian Labs, Inc., Los Angeles , SAAS Implementation Lead, Other , Los Angeles, California