Fulfillment & Ecomm Coordinator
Company: OceanX LLC
Location: Foothill Ranch
Posted on: January 15, 2021
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Job Description:
Fulfillment and EComm CoordinatorOCEANX IS SEEKING A FULFILLMENT
AND ECOMM COORDINATOR FOR OUR FULFILLMENT OPERATIONS DEPARTMENT AT
OUR FOOTHILL RANCH, CA FACILITY.Who is "OceanX"OceanX is a
technology platform company in the growing space of physical
membership. Based in Silicon Beach, we provide Direct to Consumer
focused systems, fulfillment and customer experience management for
great brands who want to offer a subscription model. Unsurpassed
transparency, hyper-focus on the customer and deep subscription
management experience set us apart.CultureMore than just great
employees, we want to hire great people. We are going to be
spending a LOT of time together, so we want you to know our
expectations up front:* Smart, quick learner - we have lots of
things we do and don't slow down too often* Gets things done -
efficient and organized* We're a team - so everybody does the
dishes, no lone rangers here* Excited to work on projects with lots
of unknowns and devise elegant and maintainable solutionsJob
Summary (Primary Function)The Fulfillment and ECommerce Coordinator
manages all activities related to inventory management and delivery
of goods and services. This position oversees the filled
intermediates arriving to the Fulfillment Centers (FFCs), kit
production in a kit to order environment (KTO) and kit fulfillment
at the FFCs. Manages low inventory liability along with balancing
inventory at all OceanX Fulfillment Centers. Assists with client
onboarding.Job Responsibilities (Essential Functions):* Efficiently
plan, coordinate, expedite and deliver quality goods and services
as directed within the forecast and budget.* Proactively
communicate the status of orders, current or anticipated problems,
and circumstances that may affect delivery, quality and/or price to
internal stakeholders.* Utilizes and interfaces TPSynergy, a
supplier collaboration tool (vendor portal), to manage delivery
schedules and FFC inbound capacity.* Maintain any Key Performance
Indicator as needed for FFC related measures* Creates and provides
reporting to clients.* Proactively provides analytics to support
clients in growing their brands.* Assists with client onboarding -
work closely with CSS, Fulfillment and Client to ensure a smooth
onboarding process.* Works toward a minimum average fulfillment
rating of 97% with no aging of customer orders beyond 5 days.* Plan
activities to ensure the availability of components, collateral,
and all necessary packaging for product to meet assembly
requirements and schedules.* Tracks individual part, intermediate
or finished kit delivery, when required for kit to stock (KTS) and
prioritization for both short-term and long-term requirements.*
Work with suppliers to prioritize product in their facility,
including 'hands on' activities in the plant.* Coordination of any
User Acceptance Testing for projects that require Supply Chain
involvement* Follows-up with fulfillment centers daily with greater
focus on critical parts, intermediates and/or kits.* Establishes
routine communication process among Planning / Quality / Sourcing /
Product Development / etc. with strong initiative to drive
results.* Performs data entry, item code attributes and BOM set up,
revisions and maintenance along with analysis of delivery dates
into database.* Coordinates and audits the strategic correctness
review activity for product data and configuration throughout a
product's lifecycle.* Manages and coordinates item configuration
features and options within the Oracle ERP business system.*
Responsible for accuracy of Oracle Item Master data as it relates
to purchasing and manufacturing data, including BOM structure and
item attributes.* May be assigned to lead special projects and/or
assist manager as needed* Travel required. (up to 15%
domestically).* Regular and reliable attendance.* Reports to work
on time; ensures work responsibilities are covered when absent;
arrives to meetings and appointments on time. Adjusts work schedule
as needed to accommodate business needs based upon operational
schedules and fiscal calendars.Other Responsibilities* Adheres to
all company policies and procedures.* Other duties /
responsibilities may be assigned to this position at the Manager or
Director's discretion.Job Requirements (Evaluation Factors: Skills,
Knowledge, Experience, and Ability)1. SkillEducation/Knowledge*
Bachelor's degree in business, supply chain or technical discipline
or equivalent experience preferred.* Experience & Navigation Skills
in MRP planning systems.* Excellent verbal, written and
interpersonal communication skills.* Highly organized.*
Intermediate to Advanced computer skills.* Working knowledge and
proficiency in Microsoft Office (i.e., Word, Excel, PowerPoint,
Outlook, etc.) required.* Proficient in ERP / MRP systems (Oracle
11i preferred), MS Office Applications and intranet application
(i.e. WebForm).* Ability to add, subtract, multiply, and divide in
all units of measure, using whole numbers, common fractions, and
decimals. Ability to compute rate, ration and percentages.*
Encouraged to make process improvement of existing processes and
take initiatives to make changes under minimum supervision.*
Possesses a comprehensive knowledge of products, processes and
procedures in all interfacing departments.* Understands part
manufacturing, processes and general sequence of operations.*
Requires sufficient demonstrated experience to immediately
understand and proceed with the responsibilities of the position
with minimal assistance.* Skilled negotiator and able to resolve
disputes using tactful, diplomatic and ethical methods.*
Demonstrates positive behavioral skills and a high degree of
self-motivation and initiative.* Ability to handle multiple tasks
simultaneously and influence, motivate people.Experience* Requires
at least three to six months on the job to become minimally
proficient and understand various phases of the job.* One-year
previous experience in procurement and/or supply chain
preferred.Independent Action and Judgment* Makes independent
decisions, based on policy and/or procedure, to facilitate
execution of work.2. INITIATIVEComplexity of Duties* Prioritizes
and plans work activities, coordinating projects, communicating
changes and progress.* Adapts to changes in the work environment.*
Manages competing demands.* Changes approach or method to make
decisions to best fit the situation and is able to deal with
frequent change, delays, or unexpected events.* Follows
instructions and responds to management direction.* Takes
responsibility for own actions.* Keeps commitments* Commits to long
hours of work when necessary to reach goals/deadlines.* Completes
tasks on time or notifies appropriate person with an alternate
plan.* Displays original thinking and creativity by meeting
challenges with resourcefulness.* Generates suggestions for
improving work and develops innovative approaches and
ideas.Supervision Received* Works under the general guidance of the
B2B Order Management.3. EFFORTPhysical Demand* While performing the
duties of this Job, the employee is regularly required to sit
(90%); use hands to finger, handle, or feel and talk or hear (90%).
The employee is occasionally required to stand and walk (10%);
reach with hands and arms (50%). The employee must occasionally
lift and/or move up to 10 pounds.Responsibilities for Accuracy* 20%
of time spent on detailed work.* Internal credibility issues could
arise if errors are repeated.* Demonstrates accuracy and
thoroughness.* Looks for ways to improve and promote quality,
productivity, efficiency, and profitability.* Applies feedback to
improve performance.* Monitors own work to ensure quality.Contact
with Others* Daily contact with department members as well as
regular contact with Director and B2B Order Management Manager and
other members of the leadership team. Daily external contact with
team members in other locations.* Must be professional and approach
others in a tactful manner, treating others with respect and
consideration regardless of their status or position.* Responds
promptly to customer needs for service and assistance.* Follows
through on commitments.* Accepts responsibility for own
actions.Confidential Data* Has access to sensitive Client and
Company information and procedures that require discretion.Mental
and/or Visual Demand* Ability to apply common sense understanding
to carry out detailed written or oral instructions.* Ability to
deal with problems involving several concrete variables in
standardized situations.* Specific vision abilities required by
this job include close vision, color vision, and ability to adjust
focus.4. WORKING CONDITIONSEnvironment* Exposed to normal office
and industrial environment. While performing the duties of this
Job, the employee is occasionally exposed to moving mechanical
parts or moving machinery. The noise level in the work environment
is usually moderate.5. SUPERVISIONExtent of Supervision* Directs
and coordinates the operations of the brands you are responsible
for.Each employee is expected to work in a cooperative manner with
management/supervision, co-workers, customers and vendors.Wage:
DOEOCEANX, LLC OFFERS A GENEROUS BENEFITS PACKAGE TO INCLUDE:* 401
(k) w/Company Match* Medical, Dental and Vision Insurance* Company
Paid Life and AD&D Insurance* Paid Holidays* Flexible Spending
Program* Paid Time Off* Tuition Reimbursement Assistance* Employee
Anniversary RecognitionPLUS OTHER GREAT PERKS AND BENEFITS!HOW TO
APPLY:If you would like to be considered for this excellent career
opportunity, we encourage you to apply today!OceanX requires
successful results of Background, Credit (if applicable) and
Employment Checks as part of any conditional offer.We invite you to
consider a place that shares in Great Accomplishments and to be a
part of a Company with Endless Possibilities where Everyone
Belongs!EOE
Keywords: OceanX LLC, Los Angeles , Fulfillment & Ecomm Coordinator, Other , Foothill Ranch, California
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