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Desktop Support -

Company: AT Tech
Location: Norco
Posted on: January 15, 2021

Job Description:

ESSENTIAL RESPONSIBILITIES Provides support to end users for computer application, system, device, access and hardware issues. Identifies, researches and resolves the most complex technical problems and ensures correct operation of personal computer. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. Evaluates user needs, defines technical problems, and works with engineering/ development staff to determine solutions. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Works on projects/ matters of limited complexity in support role Installs, troubleshoots, and repairs computer systems, hardware, and computer peripherals. May perform system setups for new hires. May train, coach, or assist less experiences team members. Works independently within established procedures associated with the specific job function. Participates in the on-call rotation which will include weekends and holidays. EDUCATION/EXPERIENCE: Associates degree (A.A.) or equivalent from two-year college or technical school; or 3-5 year related experience and/or training; or equivalent combination of education and experience. AppleOne Technical is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: AT Tech, Los Angeles , Desktop Support -, Other , Norco, California

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