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Systems Engineer

Company: Prosum
Location: Los Angeles
Posted on: November 23, 2020

Job Description:

Position can sit in El Segundo or Newport Beach 7-10 years hands on experience with the following technologies Windows Server technologies, including Server 2012 Advanced knowledge and experience with Active Directory Azure AD Microsoft Exchange Message hygiene solutions Barracuda Email Defense, Microsoft ATP Backup Exec, Datto, Veeam andor other backup solutions Virtualization ndash VMware, Hyper-V, Citrix, NetScaler Networking ndash LANWANVoice Cisco SonicWall (switches, routers and firewalls) MS SQL Server Administration Storage administration (EMC, NetApp, Nimble, etc.) Who we are We come to work every day with passion and intensity to deliver brilliant solutions to our clients, no matter the challenge. Founded in 1996, Prosum serves as a strategic IT partner for our clients by providing IT services across our three lines of business Staffing, Managed Services and Consulting. We have a huge outreach of employees, contractors, alumni, clients and vendors, and we strive to provide them with a positive experience to maintain them as fans within our Prosum community. Who you are The Systems Engineer is a technical position within Prosum's Managed Services division, responsible for managing our customers' technology infrastructure, and solving critical issues as they come up. The Systems Engineer reports to the Sr. Manager - Reactive Services and will serve as an escalation point to the helpdesk, NOC, and field technicians. The ideal candidate will have at least 12 years of experience in a breadth of technologies including Microsoft, networking, virtualization, and storage. He or she should have extensive experience monitoring and maintaining highly available systems. Essential Functions Work collaboratively with other team members to provide a high level of customer service to our clients Serve as an escalation point to more junior colleagues such as helpdesk analysts and field technicians. Microsoft server administration- including Windows Server, Exchange, SQL, and SharePoint, SCCM Cloud Infrastructure Cloud management, migration and implementation. (Office 365, Azure, Amazon AWS, Intune, etc.) Virtual infrastructure administration (VMware, Hyper-V, Citrix, NetScaler) Monitor and recommend solutions to change client experiences, and resolve issues faster. Maintain a high degree of customer service for all support incidents and adhere to all service management principles. Document all incidents into our ticketing system, updating tickets regularly. Respond to inquiries from teammates and help them resolve hardware or software problems. Resolve issues through client interaction andor using remote support tools. Take on escalations from the internal service desk team and resolve more challenging issues. Manages their queues and resolves tickets from Highest Priority to Lowest, and from oldest to newest ticket within the queue. Additional Duties and Responsibilities Travel to client sites located throughout LA, Riverside and Orange Counties as scheduled. Cloud Infrastructure Cloud management, migration and implementation. (Office 365, Azure, Amazon AWS, Intune, etc.) Enterprise storage administration (DAS, NAS, SAN) Network (LANWAN) administration, Wireless AP (Palo Alto, Meraki, Aruba, Cisco APrsquos etc.) VoIP Infrastructure Administration (MS Teams, Ring Central, etc.) Security Endpoint Security, (SCEP, Cylance, Webroot, CrowdStrike, etc.), Web Proxy (Zscaler), IDS (Microsoft ATA), Account Security (Beyond Trust), Training (KnowBe4), PCI Compliance (Qualys), ID Access Mgmt (Azure AD) Architect technology solutions for our clients, including requirements gathering and documenting the design Mentor junior team members, helping them through difficult issuessituations. Participate in scheduled on-call shift rotations, including weekends and after hours. The flexibility to work on a varied shift rotation when needed is expected. Requirements Ten years of progressive experience in IT, working in a structured support environment, including managing support tickets, diagnostics, escalation routines and issue resolution and closure. Either Bachelor's Degree in Computer Information Sciences or current Microsoft and other Certifications. 7-10 years hands on experience with the following technologies Windows Server technologies, including Server 2012 Advanced knowledge and experience with Active Directory Azure AD Microsoft Exchange Message hygiene solutions Barracuda Email Defense, Microsoft ATP Backup Exec, Datto, Veeam andor other backup solutions Virtualization ndash VMware, Hyper-V, Citrix, NetScaler Networking ndash LANWANVoice Cisco SonicWall (switches, routers and firewalls) MS SQL Server Administration Storage administration (EMC, NetApp, Nimble, etc.) Do you match our culture? You give forward Mentor junior staff or others, andor support your community through volunteering You are inspiring Passionate about selling You strive to be better A learning and feedback machine you treat your role as a profession by reading, listening, and sharing You are at cause Accountable and take responsibility You got bounce Good at finding your resilience and pushing through difficult situations What's in It for You A competitive compensation package with a great uncapped commission structure Comprehensive benefits plan (Medical, Dental, Vision) 401K plan State of the art office and technology Unlimited snacks and soda, breakfast once a week, great events, and we are one of the few companies who still host an annual holiday party Can't wait to apply? Well we can't wait to meet you Apply now and let's get this process rolling Looking forward to receiving your resume through our website and going over the position with you. Prosum is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work ndash Applicants must be authorized to work in the U.S. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: Prosum, Los Angeles , Systems Engineer, Other , Los Angeles, California

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