LosAngelesRecruiter Since 2001
the smart solution for Los Angeles jobs

Customer Experience Manager - Century City (Los Angeles)

Company: Tesla, Inc.
Location: Los Angeles
Posted on: September 17, 2020

Job Description:

Customer Experience Manager - Century City (Los Angeles) Our Customer Experience Managers are seasoned retail veterans and naturally charismatic leaders. In this role, you will be responsible for collaborating with your Store leader to lead the recruitment, training, development and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation. You will be challenged to support your team through training, coaching, motivating and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create more Tesla owners. You will be measured and rewarded by your ability to achieve a cumulative store sales target, drive optimal team performance, and maintain store operations. To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, teamwork is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.

Responsibilities

BUSINESS HEALTH

• Collaborate with Store Manager for a shared understanding and vision of business needs and strategies

• Demonstrate sales leadership by role playing and having an active selling presence on the floor 70% of the time

• Train and develop team on sales and delivery processes

• Analyze data and collaborate with Store Manager on business strategies and set goals

• Coach and motivate team to meet assigned sales, delivery and productivity goals

• Ensure team is fluent in all aspects of product knowledge

• Proficient in Sales and Delivery Operations with strong collaboration with both Service and Operations leadership - Ability to oversee Delivery Operations during Manager on Duty Shifts

• Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location

CUSTOMER EXPERIENCE

• Responsible for ensuring all employees provide best in class customer experience for every customer

• Manage customer escalations quickly and effectively

• Empower and guide employees through challenging customer concerns, to make decisions in the customers’ best interest while also supporting Tesla’s mission

• Demonstrate mastery of presenting, selling and delivering the entire Tesla ecosystem.

EMPLOYEE ENGAGEMENT

• Recruit, train, and develop employees ensuring all positions are filled in a timely manner

• Support, implement and provide follow-up for all training

• Continually evaluate the performance of each employee and provide in the moment feedback to drive results

• Ensure all employees adhere to Tesla policies and procedures

• Address and resolve all people issues in a timely and effective manner, partnering with the Store Manager and Human Resources effectively

BRAND STANDARDS

• Ensure facility maintenance and showroom presentation adhere to the brand standard

• Control store expenses continually striving to reduce costs

• Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines

Requirements

• Bachelor’s degree or equivalent

• 2+ years applicable experience with proven track record to meet or exceed goals

• Self-starting entrepreneur with exceptional management skills and great attention to detail

• Ability to prioritize multiple projects and adhere to business-critical deadlines

• Excellent written and verbal communication skills

• Dedicated and ethical approach to sales and sales operations

• Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with

• Ability to work evenings and weekends in a retail environment

• Ability to relocate as needed

• Valid driver’s license in the country in which you are applying, 2-year minimum driving record required with a clean driving history

• Ability to obtain appropriate state licensing, where applicable

Tesla is accelerating the world’s transition to sustainable energy. We design, manufacture, sell and service the world’s best solar technology, energy storage systems, and electric vehicles, providing customers the opportunity to generate, store and consume energy entirely sustainably.

Tesla is committed to hiring and developing top talent from around the world for any given discipline. Based in California, Tesla’s workforce spans across four continents. We work to build an inclusive environment in which all people, regardless of gender, race, religion, or background, can come to do their best work.

Our world-class teams operate with a non-conventional philosophy of inter-disciplinary collaboration. Each member of the team is expected to challenge and to be challenged, to create, and to innovate. We’re tackling the world’s most difficult and important problems—and we wouldn’t succeed without our shared passion for making the world a better place.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 510-602-3960 or send an e-mail to accommodationrequest@tesla.com and let us know the nature of your request and your contact information.

Keywords: Tesla, Inc., Los Angeles , Customer Experience Manager - Century City (Los Angeles), Other , Los Angeles, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Amazon Workforce Staffing: Amazon Order Picker - Full Time
Description: Earn 15/hr or more, plus benefits and a 500 sign-on bonus. Limited-time opportunity.Shifts: Overnight, Early Morning, Day, Evening, WeekendFull-time jobs available now. Benefits start on your first (more...)
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 09/26/2020

Amazon Warehouse Worker - Full-time
Description: br br Earn 15/hr or more, plus benefits and a 500 sign-on bonus. br Limited-time opportunity. br br Shifts: br Overnight, Early Morning, Day, Evening, Weekend br br Full-time jobs (more...)
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 09/26/2020

Amazon Workforce Staffing: Full-Time Amazon Warehouse Operator Up To $250 Sign On Bonus Benefits
Description: Warehouse Team Member Bonus Full-Time Shifts: Overnight, Day, Evening, WeekendLocation RialtoJob opportunities vary by location. We update postings daily with open positions.Salary Earn
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 09/26/2020


Full-time Amazon Warehouse Operator Up to $250 sign on Bonus + Benefits (Rialto)
Description: br br Warehouse Team Member - Bonus Full-Time br br Shifts: br Overnight, Day, Evening, Weekend br br Location br Rialto br Job opportunities vary by location. We update postings (more...)
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 09/26/2020

Amazon Workforce Staffing: Seasonal Amazon Package Sorter With Sign-On Bonus (Rialto)
Description: Warehouse Team Member Bonus Seasonal, Part-Time, Full-Time, Flexible Hours Shifts: Overnight, Sunrise, Day, Evening, WeekendLocation RialtoJob opportunities vary by location. We update postings
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 09/26/2020

Amazon Workforce Staffing: Full-Time Amazon Warehouse Operator With Sign-On Bonus (Rialto)
Description: Warehouse Team Member Bonus Full-Time Shifts: Overnight, Day, Evening, WeekendLocation RialtoJob opportunities vary by location. We update postings daily with open positions.Salary Earn
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 09/26/2020

Amazon Workforce Staffing: Full-Time Amazon Package Sorter With Sign-On Bonus Benefits (Rialto)
Description: Warehouse Team Member Bonus Full-Time Shifts: Overnight, Day, Evening, WeekendLocation RialtoJob opportunities vary by location. We update postings daily with open positions.Salary Earn
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 09/26/2020

Amazon Workforce Staffing: Full-Time Amazon Warehouse Worker Bonus Plus Benefits Day One (Rialto)
Description: Warehouse Team Member Bonus Full-Time Shifts: Overnight, Day, Evening, WeekendLocation RialtoJob opportunities vary by location. We update postings daily with open positions.Salary Earn
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 09/26/2020

Amazon Workforce Staffing: Seasonal Amazon Package Sorter Up To $500 Sign On Bonus (Rialto)
Description: Warehouse Team Member Bonus Seasonal, Part-Time, Full-Time, Flexible Hours Shifts: Overnight, Sunrise, Day, Evening, WeekendLocation RialtoJob opportunities vary by location. We update postings
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 09/26/2020

Amazon Workforce Staffing: Seasonal Amazon Package Sorter With $500 Sign-On Bonus (Rialto)
Description: Warehouse Team Member Bonus Seasonal, Part-Time, Full-Time, Flexible Hours Shifts: Overnight, Sunrise, Day, Evening, WeekendLocation RialtoJob opportunities vary by location. We update postings
Company: Amazon Workforce Staffing
Location: Yucaipa
Posted on: 09/26/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Los Angeles RSS job feeds