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Director of Operations - Welcome Wagon Program

Company: OptumCare
Location: El Segundo
Posted on: September 17, 2020

Job Description:

Director of Operations - Welcome Wagon Program Business Offices Full time R0074292 2175 Park Place , El Segundo, California, 90245, United States of America

The Director of our Welcome Wagon Program is a new and exciting position created to oversee the senior onboarding experience with Optum California Care Delivery Organizations (CDO). The Optum CA based Welcome Wagon program welcomes new seniors with compassion and respect by ensuring each new senior is positioned for long-term wellness. The program helps seniors navigate managed healthcare through an in-depth introduction to Optum medical group resources/services and provides transition support for members transitioning to our medical groups by addressing common barriers to enrollment retention. The Director collaborates with a multidisciplinary team to establish strong relationships and provide necessary clinical support. The Director drives member engagement activities and delivers personalized onboarding experiences for seniors new to Optum California medical group services and resources.

Accountable for program operations, program metrics tracking, patient outcomes, and continuous program improvement.

Responsibilities include:

Strategic, financial and operations management

Strategic growth

Alignment, collaboration, and communication for the program (clinical and non-clinical)

Program growth and expansion

Communicating and sharing data to key stakeholders

The Director will have full accountability for non-clinical teammates assigned to the program, including but not limited to: hiring, mentoring, professional development, annual review, compensation adjustment, and performance management.

The Director is responsible for planning, coordinating, directing, and monitoring all operational and financial aspects of the Welcome Wagon program in collaboration with the Welcome Wagon Program Medical Director and the VP of Growth and Retention. The Director is also responsible for providing effective leadership to managers, supervisors, and teammates to drive improvements in quality and deliver cost-effective care.

ESSENTIAL FUNCTIONS:

Develop a comprehensive understanding of Optum California CDOs unique value proposition and market engagement tactics

Consistently exhibit behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care, and concern with each and every internal and external customer

Develops, implements, monitors, and ensures adherence to policies and procedures

Responsibility for oversight of the Welcome Wagon program budget

Develops and executes market growth strategies for Welcome Wagon

Collaborates with the Welcome Wagon Program Medical Director and VP of Growth and Retention to monitor and report on key metrics and implements mitigation plans to drive improvement

Promotes teamwork, collaboration, implementation of best practices across all regions within Optum CA

Develops, implements and measures adherence to policies and procedures

Use, protects and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Performs additional duties as assigned

EDUCATION:

Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college

Master’s degree in Health Care Administration, Business administration or Nursing preferred

EXPERIENCE:

KNOWLEDGE, SKILLS, ABILITIES:

Proficient in Microsoft Office applications

Excellent verbal and written communication skills

Ability to work cooperatively with leaders, peers, and direct reports

Ability to act professionally under pressure

Results-oriented

Understand Managed Care

Reports To: Vice President of Growth & Retention

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Posted Date 08/18/2020 Location El Segundo, California, United States of America Internal/External Category Business Offices Job Type Full time

Posted Date 08/14/2020 Location Arcadia, California, United States of America Internal/External Category Business Offices Job Type Full time

Posted Date 07/23/2020 Location Long Beach, California, United States of America Internal/External Category Business Offices Job Type Full time

Meet Our Empowered Medical Professionals At Optum, we are transforming health care with innovative care models and technology and pushing the boundaries of what’s possible in health care. Help us push aside the limits and discover endless opportunities to make an impact and start doing  your life's best work. SM

Don't have time to apply or don't see the right role yet?

Optum is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, Optum provides administrative and business support services to both its owned and affiliated medical practices which are part of Optum. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. Optum’s support services do not interfere with or control the practice of medicine provided by the medical practices of any of their physicians.

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: OptumCare, Los Angeles , Director of Operations - Welcome Wagon Program, Other , El Segundo, California

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