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Program Manager

Company: St. John's Well Child & Family Center
Location: Los Angeles
Posted on: September 17, 2020

Job Description:

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Program Manager Regular Full-Time Los Angeles, CA, US

18 days ago Requisition ID: 1906

JOB SUMMARY

The Program Manager of Re-Entry is responsible for ensuring all St. John’s portfolio of new and establish grant and contract deliverables are met and for communicating these grant and contract successes to funders and other stakeholders through writing required reports and conducting presentations. Works closely with program staff and senior leaders to ensure organizational effectiveness and compliance, and ensure accurate reporting and procedural compliance on all grants, including governmental grants. Following awards, monitors all phases of award and closing, including assessment of technical progress and performance. Responsible for managing select programs, working with the Finance Department to manage program budgets and support program sustainability, and collaborating with other departments to identify and evaluate program opportunities according to overall strategic objectives. Responsible for agency evaluations, and participates in the development of agency relationships and collaborations. The Program Manager of Re-Entry will oversee day-to-day operations of the program, including provision of outreach, health and psychosocial education, linkage to care, patient advocacy, among others.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs a combination, but not necessarily all, of the following duties:

Work with Development team, Chief Medical Officer and Chief of Programs to support integration of programs.

Review and audit staff charts and documentation related to projects under Re-entry and support programs.

Enhance and expand program.

Manage all existing and new grants and contracts by: tracking grants and contracts (ongoing monitoring of grant program goals and deliverables, monthly performance, budget and expenditures); developing project/program work plans; developing internal reporting systems; writing reports; maintaining excellent historical records; and working with staff to ensure each project or program is meeting proposal conditions and expectations

After grant award, review and follow up of grant objectives and deliverables with program staff responsible for its implementation. Review and communicate award expiration dates, altered timeframes, milestones, and major changes in budgets to appropriate staff

Work with Program staff to develop and maintain all grant agreements and Memorandums Of Understanding (MOUs) pertaining to grant awards

Write reports for grants as assigned, including HRSA BPR report. Track, coordinate, write, and timely submit grant reports and contracts;

Communicate professionally and in a timely fashion with donors and partners to ensure effective grant management and advancement of program implementation

Ensure patient data is entered in ECW

Program Development and Management

Provide management to select programs at St. John’s

Work collaboratively with other departments to identify and evaluate program opportunities according to overall strategic objectives

With the Development Team, collaborate in the development of programs, including the research, planning, implementation, and evaluation components

Work with clinical team to integrate designated programs into clinical workflow

Work collaboratively with the Finance Department & Chief of Programs to manage program budgets

Track program outcomes as specified by grant objectives

Ensure regular dissemination of activities or results of program planning and improvement efforts, including frameworks, program descriptions, articles, reports or decision tools, across departments and to external audiences, where appropriate

Participate in external committees that broaden the organization.

Evaluation

Work collaboratively with the QI and Compliance Committee to measure, evaluate and improve program effectiveness including HRSA quality measures

Act as primary contact for outside evaluators on large agency program evaluations

Recruit and supervise interns, partners, or staff resources to execute evaluation projects;

Design and conduct internal evaluations as necessary for grant deliverables, including assisting Development Team with evaluation components for grant applications

Conduct and analyze annual patient satisfaction surveys

Develop mechanisms to monitor and measure program results to increase effectiveness, efficiency, and impact

Track program outcomes as specified by grant objectives

Attend meetings, trainings, and other work-related events as needed

As an exempt position, evening and/or weekend hours may be required to ensure the fulfillment of all duties and responsibilities; and

Other duties may be assigned or may be modified as business needs dictate.

Supervisory Responsibilities

This position oversees all employees of assigned teams and is responsible for the performance management and hiring of the employees within the team.

Works closely with Clinic Manager and Medical providers

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

Master’s Degree required with preferred

Five years’ related experience working for a social services or health organization in program development, evaluation, data analysis, program management, and grant writing including report writing

Research experience in health services or social science research

Working knowledge of health information systems and data needed to monitor/assess utilization, performance management, and health outcomes

Experience preparing and delivering presentations

Extensive knowledge of development of evaluation tools, and evaluation of health programs, data analysis, and report writing

Strong health care knowledge base required to strategically develop health program evaluations and manage health grants

Strong knowledge of community health evaluation tools, approaches, frameworks, and methods;

Grant budgeting knowledge;

Licensure/Certification  - Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management:

Valid CA Driver’s License and car required for travel to different clinic sites and community events

Language Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively and engagingly present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability

Ability to define problems collects data, establish facts and draw valid conclusions. Synthesize complex or diverse information. Ability to interpret an extensive variety of technical instructions in mathematical or diagram from and deal with several abstract and concrete variables. Ability to interpret situations, characteristics, behavior, etc. and respond appropriately.

Computer Skills

To perform this job successfully, an individual should have strong knowledge of MS Outlook, MS Excel, MS Word, and Internet software.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and  arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee establishes and maintains effective work relationships with co-workers and customers, maintains regular attendance, understands and carries out a variety of oral and written instructions, has knowledge of proper English usage, grammar, punctuation, spelling, and vocabulary, has the ability to learn office principles, practices, and methods, understands filing systems, including numerical, alphabetical, and chronological, learns a variety of procedures, policies, and services of the assigned work unit or program, performs assigned duties with efficiency and accuracy and maintains confidentiality. The employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.

Keywords: St. John's Well Child & Family Center, Los Angeles , Program Manager, Other , Los Angeles, California

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