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Operations Manager

Company: Securitech Security Services
Location: Los Angeles
Posted on: September 17, 2020

Job Description:

A competitive salary that exceeds the industry standard, Health insurance benefits available 1st of the month following 60 days from the date of hire, Annual paid vacation, Paid sick leave available on the 90th day of employment

Securitech Security Services, Inc. is a Southern California based contract security guard and patrol services provider. Since our inception in 1992, Securitech has made quality security services along with excellent client services a model for our continuous growth. Securitech's innovative approach to pro-active client services is what differentiates us from our competition. If you are looking for a unique career growth opportunity with an established security company, then you have come to the right place.

Position overview:

The Operations Manager will be responsible for oversight, coordination, and operational control of the uniformed guard and patrol division. The OM will be responsible for reviewing and managing the performance of all uniformed personnel. The OM shall also be responsible for the continuous creation and implementation of processes to ensure that the highest caliber of services are provided to each and every valued client.

Primary functions:

•Manage provided services through subordinate supervisors and fill in for them in their absence.

•Coordinate continuous training of assigned personnel to ensure productivity of staff.

•Work with all personnel in the organization to identify, analyze and solve problems and create solutions for continuous improvement.

•Act as liaison between Securitech ownership and the client to foster customer intimacy and total satisfaction.

•Keep records and prepare accurate and timely reports to demonstrate productivity.

•Maintain regular attendance and punctuality to ensure minimal disruption of the companies operations due to your personal attendance or tardiness.

•Ensure company policies and requirements are consistently applied and enforced

•Create, update, and provide detailed and comprehensive written security procedures (post orders) for all service locations.

•Provide direct supervision for support staff personnel.

•Review procedures to ensure the efficient scheduling of employee duty schedules to meet Customer, contract, and business requirements.

•OM reports directly to the Corporate VP.

•OM shall make all operational and business decisions in the absence of the CVP.

•Perform other related duties and responsibilities as assigned or required.

•OM shall have on-call responsibilities

Education/Experience

Bachelor's degree and/or more than five years experience in the contract security management industry is required. A California driver's license is required. Ability to pass a criminal background check and drug screening is required.

Requirements

•Terrific verbal and written communication skills.

•Excellent leadership, supervisory, management, and customer service skills

•Must have exceptional motivational skills to promote the productivity and training of subordinate staff.

•Ability to think and act independently, possess strong reasoning and problem-solving skills, and make sound and timely management decisions

•Required to have strong customer service and service delivery skills

•Excellent knowledge of Microsoft Office, etc.; the capability to use and/or learn to use a computer and peripheral equipment required.

•Ability to conform to complex procedures.

•Ability to work in a team oriented management environment and to help identify and solve problems.

•Ability to get along with other employees, follow directions, work under stress and continuously improve.

•Ability to perform multiple tasks simultaneously in a timely, courteous and professional manner.

•Ability to work a flexible schedule and to work evenings, weekends and holidays as requested or required.

•Exceptional presentation and training skills and the ability to communicate effectively with a variety of audiences including management, clients, and employees

We offer the ideal candidate:

•A competitive salary that exceeds the industry standard

•Health insurance benefits available 1st of the month following 60 days from the date of hire

•Annual paid vacation time

•Paid sick leave available on the 90th day of employment

Securitech Security Services, Inc.

2020 EOE

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Keywords: Securitech Security Services, Los Angeles , Operations Manager, Other , Los Angeles, California

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