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Regional Manager

Company: Caliber Collision
Location: Van Nuys
Posted on: September 17, 2020

Job Description:

Caliber Collision is the largest, fastest-growing collision repair company in America. Right now, we're looking for highly talented, dedicated, and quality-focused teammates to help restore the rhythm of our customers' lives.

Job Summary

To direct and lead Center operations (production and administrative) of the assigned Region by establishing and maintaining company goals and standards for performance, growth and world class customer service through activities and services to support and measure the success of individual centers and overall region

Essential Job Duties

Provide clear expectations and necessary tools, training & information for each Center Manager

Ensure all steps in the Owner’s Manual are understood, implemented and consistently applied

Hold Center Managers accountable based on Caliber’s established performance metrics through feedback & timely reviews.

Recognize and reward good performance through timely and specific feedback; encourage associate professional growth & career development

Identify, analyze & correct negative business trends using tools such as monthly Scorecard reviews and S.M.A.R.T. action plans for CMs to address systemic and tactical issues

Identify potential acquisition and brownfield targets in support of the Chief Development Officer, including developing “on the ground” relationships with these targets

Source, grow and maintain regional client & dealership relationships; capitalize on market opportunities

Source and recruit qualified candidates for potential employment; establish pipeline for recruiting high quality talent

Provide direction and leadership to ensure acquired centers and brownfields are fully operational and integrated within the Caliber organization

Resolve center issues and customer/client concerns in a timely manner

Mitigate risk; recognize and proactively manage potential issues: Client, Associate, Safety, Facility, etc.

Other duties as assigned

Skill/Requirements

Previous Center Manager experience required

Self-started, ability to work independently

Effective problem-solving skills; strong analytic skills

Excellent internal and external sales and customer service skills; Personable, friendly demeanor with “World Class” customer service approach to internal and external customers

Excellent communication skills; verbal and written

Ability to multi-task in a fast-paced environment

Team Player

Must be at least 18 years of age

Must have a valid driver’s license and be eligible for coverage under Caliber’s insurance policy (Not an excluded driver)

Satisfactory completion of a criminal background check

Ability to effectively communicate with others, oral and written

Ability to read and understand basics of repair instructions, written estimates and work orders

Maintains a well-groomed, professional appearance

Must be able to sit for long periods of time and use/read computer keyboard and screen

Must be able to walk, stand, bend, stoop, kneel, push/pull, crouch, and reach frequently

Occasionally exposed to fumes, airborne particles, and/or caustic chemicals

Moderate noise levels in this working environment

Occasionally exposed to hot, cold, wet or humid conditions

Must be able to lift up to 15 pounds

About Us Caliber Collision didn’t get to be the nation’s largest collision repair company by accident. It’s taken an unyielding commitment to being the collision repair center of choice in every community we serve – a vision that began when our company was founded in 1997 and continues strong to this day. To achieve this, we’re not just part of the collision repair industry - we lead it. Not only by setting new standards in customer service, but also by implementing cutting edge technology at every turn. This is how we’ve built a company with more than 1,000 convenient, state-of-the-art repair centers and growing, and why hundreds of thousands of people entrust their vehicles to us every year. We are driven by our purpose – to restore you to the Rhythm of your Life. A career at Caliber is not for everyone, but if you’ve got the drive, we’ve got your ride!

Posted Date: Sep 10, 2020

Requisition Number: R0087331

Position Type: Full-time

Keywords: Caliber Collision, Los Angeles , Regional Manager, Other , Van Nuys, California

Click here to apply!

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