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Executive Director / NHA

Company: Harbor Retirement Associates (HRA)
Location: Venice
Posted on: September 17, 2020

Job Description:

The Executive Director is totally responsible for the management of the Assisted Living and Skilled Nursing Facility. Also, ensures high quality resident care services, within budgetary guidelines, while meeting or exceeding Harbor Retirement Associates, LLC, standards, and responsible for compliance with federal, state, local and HRA policies, procedures and regulations. The Executive Director is responsible to lead the community by example exhibiting the CORE Values through servant leadership. Must be Licensed NHA (Nursing Home Administrator).

Internal Community Relations:

Develops and implements community resident relations programs; solicits feedback from residents, families, and others to maintain and/or improve community hospitality and services

Establishes effective relationships with other community department heads to ensure high quality resident care while fostering an inter-departmental cooperation.

Oversees and monitors nursing services (if applicable) to ensure high quality nursing delivery systems

Monitor resident care on a daily basis; conduct daily rounds; implement quality assurance programs for all departments.

Establish positive rapport with regulatory agencies; keep updated on changes in federal, state, and local regulations

Oversee facility management of the community

Directs community safety and loss prevention program; monitors adherence to safety rules and regulations and takes remedial action when necessary

Contacts the resident’s family when a change in services is needed. Leads and participates in a resident/family conference to review changes in services

Ensures a high degree of customer satisfaction

Assist in the development of the residence’s budget

Make final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures

Plans and develops operating budget within HRA guidelines

Regularly monitors department performance and regularly analyzes the community P&L status taking corrective action when necessary

Is prepared for and attends monthly P&L teleconferences as scheduled

Trains community management in pertinent cost control techniques

Directs and monitors community inventory control systems

Responsible for managing all contracted services

Marketing:

Maintain a high level of occupancy

Associate Relations:

Oversees the recruitment, selection, retention and termination of all community associates

Ensures adequate and effective orientation and training of community job-specific duties

Supervises and evaluates all community managers by providing ongoing coaching and timely feedback

Ensures that all associates meet or exceed HRA’s standards of appearance, sanitation and health standards

Establishes positive associate relations programs, recognition programs and practices

Oversees and manages the community compensation, recommending wage increases and adjustments when necessary

Ensures that all staff maintains and protects the confidentiality ofresident information at all times

Provides an "open door" to associates and address any concerns and grievances within a timely manner and in accordance to company standards

Ensures the appropriate handling of on-the-job injuries as reported by associates

Provides leadership and direction in the marketing of the residence including developing relations with local referral sources. Represents the residence to the community, family members, and visitors and develop positive relations with all customers

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Harbor Retirement Associates (HRA), Los Angeles , Executive Director / NHA, Other , Venice, California

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