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Help Desk II

Company: Robert Half
Location: Los Angeles
Posted on: February 16, 2020

Job Description:

Description Role: Help Desk AnalystEmployment Type: Full TimeSalary: $55,000-$60,000Benefits: M/D/V, 401k, 3 weeks PTO, 8 paid holidays, profit sharing planTop Requirements:2+ years of desk side experience in a detail oriented environment.VIP support. Excellent Customer Service and interpersonal skills.On-site and remote 1st, 2nd and 3rd level support.Top Technical Skills: Active Directory, Office 365, Microsoft Office Suite (Outlook, Word, Power Point, Excel).Additional Technical Skills: Altiris, Air-Watch, Prosystem FX, Terminal Server, Check Point VPN, iPhone, Blackberry, ShoreTel 14.2 (VoIP) phone system, preferred but not required.**For immediate and confidential consideration please email your resume to Sam Figliulo at sam.figliulo@rht.com** Requirements Responsibilities:First 2-4 months will be onsite training/onboarding in Westwood, but then this person will be based out of Encino office. Must be flexible with travel between Encino and Westwood offices. 150 users in Encino. 250 in Westwood.Company is going through a period of mergers and acquisitions - slightly chaotic and very busy. They acquired a new office in the valley for 60 users back in April and just acquired another 150 users in Encino. Their environment will grow to 500+ users!There really isn't any Sys Admin work at this point, but this person can grow into that in 2 years.Strong white glove support. In-person and remote support (50/50 split)Someone who can deal with a lot of "busy work/grunt work". For example: They currently have 1,200 unanswered tickets sitting in the queue and many of them are "I need access to this file or I can't connect to printer"Qualifications:2+ years of corporate environment experiencePhone + in-person VIP supportWell-rounded; being able to manage all things that you might encounter in the help deskWorking through a ticketing system/documentation**For immediate and confidential consideration please email your resume to Sam Figliulo at sam.figliulo@rht.com** Technology doesn't change the world. People do.As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.Leader among IT staffing agenciesThe intersection of technology and people - it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use. - provided by Dice

Keywords: Robert Half, Los Angeles , Help Desk II, Other , Los Angeles, California

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