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Bilingual CSR - Auto Insurance (SPANISH)

Company: Cameron Craig Group
Location: Calabasas
Posted on: January 17, 2020

Job Description:


Bilingual Customer Service Representative - Auto Insurance
Department: Underwriting
Summary: An Auto Insurance Customer Service Representative (CSR) is a member of the Underwriting Department. The CSR handles calls from our brokers and agents, finance companies and our insureds, and provide exceptional customer service.
Essential Job Functions:


  • Answer up to 100 incoming calls a day
  • Update system notes with details discussed during phone conversations
  • Provide excellent customer service
  • Provide underwriting rules, reason for premium increase/decrease, billing breakdowns, procedures and pending items needed to brokers, agents and insureds, when applicable
  • Provide payment due and due date information to the brokers, agents and insureds
  • Use multiple systems to review payment history and assist brokers and agents to process changes on-line
  • Provide verification of coverage for finance companies
  • Fulfill requests for proof of Insurance to be sent via Fax, E-Mail or Mail
  • Responsible for other tasks assigned by management

    Required Skills and Experience:

    • Minimum 6 months of previous personal auto insurance experience
    • Bilingual in Spanish
    • Knowledge of customer invoicing and billing a plus, but not required
    • Proficiency with web based systems
    • Demonstrated verbal and written communication skills
    • Strong data entry and 10-key skills
    • Analytical skills and the ability to multi-task
    • Knowledge of Motor Vehicle and CLUE Reports a plus, but not required

      Education Requirements:

      • High School diploma or equivalent

Keywords: Cameron Craig Group, Los Angeles , Bilingual CSR - Auto Insurance (SPANISH), Other , Calabasas, California

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