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Legal Intake Specialist

Company: AppleOne
Location: Los Angeles
Posted on: September 25, 2022

Job Description:

We are now hiring a bilingual English and Spanish Intake Specialists for a stable, well-established, and rapidly growing Personal Injury Law Firm in Downtown Los Angeles, CA!Job Title: Intake SpecialistBusiness Location: Downtown Los Angeles, CA. 90010Work Location: Hybrid --- 3 days in office/2 days remote from homeSchedule: Full time 40 hours per weekPay Range: $22-$33 per hour DOEWe OfferDirect hire career opportunityCompetitive compensation and benefits packageStabilityPosition Summary: The Intake Specialist will work directly within the Firm---s call center and out in the field for in-person interviews and investigations. The Intake Specialist is an integral part of generating new business for the Firm and must recognize a qualified Personal Injury, Employment Law, Workers--- Compensation or other specific type of legal matters when they hear it. The Intake Specialist must have the skill to turn a potential case into a client. In addition to working with other departments within the Firm, the Intake Specialist may be tasked with special projects on an as needed basis requiring direction and guidance by the Intake Manager and/or Management.Primary duties/responsibilities include, but are not limited to:--- Answering inbound phone calls and placing outbound calls with stellar customer service, professionalism, enthusiasm and compassion;--- Performing unbiased screening on all inbound phone calls for potential client;--- Assessing and determining the viability of inbound phone calls during client intake screening process;--- Scheduling and traveling to interview appointments with potential client to complete retainer package and gather facts regarding the incident;--- Obtain evidence from client at time of initial in-person interview, including photos of injuries, relevant documents, etc.;--- Responsible for canvassing and investigating the scene of the incident and injuries, including taking photos, obtaining witness information, etc.;--- Assist client with scheduling initial chiropractor appointment at time of initial in-person interview;--- Assist in obtaining traffic collision reports as assigned by Intake Manager;--- Assist in locating missing/unreachable client as assigned by Intake Manager;--- Assist in delivering settlement checks to client as assigned by Intake Manager; and--- Perform other duties as assigned by Management and/or Pod Leaders.Qualifications:1+ years of experience working in a call center doing customer serviceBilingual, fluent in English and Spanish, is requiredPrevious intake experience highly preferredPersonal injury law firm experience is a major plusComputer proficiencyPlease apply online at AppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.0-1 years

Keywords: AppleOne, Los Angeles , Legal Intake Specialist, Legal , Los Angeles, California

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